Samsara

Compensation

Full Description

Job Description: • Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform • Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value • Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership where we look back at past successes and align on upcoming goals • Conduct workshops with customers to break down their current operations and recommend workflow changes to get the most out of their Samsara products • Deeply understand the Samsara platform’s capabilities and explain them to Public Sector organizations of all types - public works, sanitation, transit agencies, first responders, school buses, and many more • Serve as a mentor to the wider Customer Success and Support teams • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices Requirements: • 1+ years of experience in a Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred • Bachelor’s degree from an accredited university • This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence • Previous hands-on experience assisting or working with technical products • Solutions-oriented with strong problem-solving skills • Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software • Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment • Diplomacy, tact, and poise under pressure when working through customer issues Benefits: • Competitive total compensation package • Employee-led remote and flexible working • Health benefits • Much, much more