Sampled

Compensation

Full Description

COMPANY OVERVIEW: Sampled is a fully integrated laboratory and biorepository with industry-leading storage, sample management, multiomics, cellular services, and custom clinical kitting. Founded in 1999 as RUCDR at Rutgers University, Sampled operates facilities in the US and UK and is CAP accredited and CLIA licensed. Sampled is committed to providing the highest quality sample storage, processing, and analysis services that enable researchers to make new discoveries and advance human health. When combined with state-of-the-art biobanking facilities, these capabilities provide comprehensive scientific solutions that speed time to quality data. Sampled is committed to building a sustainable, inclusive and diverse culture where team members enjoy equal opportunities in a safe, supportive and empowering environment. Sampled believes that as an organisation we have a duty to be actively engaged in supporting not just the clients and industries we serve but the communities where we live and work. POSITION SUMMARY: The Manager of Strategic Client Partnerships will drive long-term growth and revenue through strategic business relationships and initiatives to create long-term value and expand wallet-share of customers, and increase market share in Pharma, Foundations, and CRO’s. Typically, there will be 5 to 10 strategic accounts per Manager. This is a remote based position covering California and North West States. Candidates must be based in the Northern California / San Francisco Area. Travel to client meetings will be required. RESPONSIBILITIES: Development of Strategic Accounts: • Locate, define and successfully develop opportunities to secure long-term customer commitments with anticipated high levels of Customer Lifetime Value (CLV). • Apply core principles of Customer Intimacy: Build deep, personalized relationships with customers to understand their needs, objectives, challenges and priorities; identify opportunities for value creation for both parties and develop tailored solutions. • Conduct regular business reviews with customers, providing proactive support & guidance, and address any issues or concerns that may arise. • Analyze account performance and identify growth opportunities, in collaboration with Sampled’s internal teams. • Identify opportunities for upselling and cross-selling, negotiating contract renewals, and maximizing CLV through strategic account management initiatives. Expansion of Market Share: • Identify key market trends and ideas by researching industry and related events, competitors, publications, and announcements. Share trends and insights with the Sales Team, Marketing and Product Management. • Screen potential business deals by analyzing market strategies, deal requirements, financials, and risks. • Proactively build effective relationships with Sampled’s Partners and identify or propose potential business deals. • Be the Voice of the Customer internally to influence the products & services portfolio and marketing outreach activities. • Work closely with Product Management to align strategic plans to expand products & services offering, and pricing strategies. • Be technically and scientifically competent in presenting existing and expanding services capabilities, including new product launches. Cross Functional Teamwork & Collaboration: • Be an active champion and role model of the Sampled Core Values: Strive to delight our clients, Move innovation forward, Accelerate your business, Rise together as a team, Transcend what is possible. • Collaborate closely with internal teams including Sales, Marketing, Product Management, Customer Support and Project Management, to ensure a seamless and coordinated approach to serving the customer. • Develop effective long-term relationships to enable the delivery of integrated solutions to meet customer needs and drive value. • Manage internal resources effectively to set strategic meetings between clients and appropriate Sampled team members and leadership to win large-scale projects. • Support an environment of continuous improvement with an emphasis on relationship management, shared accountability, and open communication. Sales Process and Reporting: • Manage opportunities through all stages of the sales pipeline and communicate progress internally through maintaining up-to-date records in the CRM platform. • Own and be accountable for the process of delivering proposals through to successful completion engaging all appropriate internal resources and customer stakeholders. • Provide analytical reports on a regular basis including accurate forecasting. • Participate collaboratively in business meetings and update key stakeholders • Ensure all internal policies and operating procedures are followed. POSITION REQUIREMENTS: • Minimum of Bachelor’s Degree in Science, Technology, Engineering, or Mathematics (STEM). • 5+ years relevant experience in business development or sales in Life Sciences. Contract Research Organization (CRO) services preferred. • Exceptional communication and interpersonal skills. Able to create buy-in to a customer-centric culture. • Professional gravitas, able to represent the business externally. Must be able to interact at the executive level and cross functionally to understand the complete vision of the company as well as the present strategy. • Strong knowledge of business and sales growth techniques. • Results oriented, with a proven record of business growth. • High level of business acumen. Entrepreneurial and strategic. • Confident establishing and growth business network. • Strong sales closing skills, able to coordinate a complex sales process from initial contact through to commitment and signed contracts. Robust negotiation and influencing skills. • Able to analyze, compile and effectively present plans, data and performance metrics. • Technically savvy, able to leverage systems, for example the CRM system. • Accomplished problem solver, solution oriented, and able to manage conflict effectively. • Strong organizational skills with the ability to prioritize ensuring on-time delivery. • Exceptional project management skills. • Able to work with a high level of autonomy, seeking support when needed. • Able to travel to client meetings as required in California and North West States. • Committed to personal growth and progression within the business Salary range $125,000 to $140,000 plus Sales Commission Plan. Salary level will be reflective of qualifications, skills and experience. Sampled is an Equal Opportunity / Affirmative Action Employer (M/F/Disabled/Veteran)