Salesforce

Compensation

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To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Global Affairs Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Description The Salesforce Legal Operations Shared Services team is a vital part of our Legal Operations division, focused on enhancing operational efficiency within the Salesforce Legal department. We manage a high volume of cases, leveraging process and technology to support our Legal and Corporate Affairs teams. As a Legal Operations Associate Analyst, you will complete various services to help our practice areas operate more efficiently and cost-effectively. You will use case management, reporting, and dashboards to monitor performance and quality, collaborating with the team to implement innovative process improvements through the use of new technologies. Reporting to the Legal Operations Director, your role will focus on delivering excellent customer experiences while producing high-quality work products. Key Responsibilities: Handle a fast-paced queue of support tasks, utilizing standard operating procedures to resolve issues while prioritizing compliance, revenue goals, and customer satisfaction. Manage a designated subset of services by doing the following:. Complete daily case tasks that are a part of the team’s varied service portfolio by developing a knowledge of technology and business processes used to execute those services. Troubleshoot, train and effectively communicate benefits of systems, optimal use, and resources available to internal clients. Assist team leaders on a subset of straightforward tasks by understanding the business objectives that drive the work, and monitoring the team’s performance through creation and interpretation of reports and dashboards, quality scoring and other activities. Flex between services as priorities change. Provide project status reporting, both at a high level and detailed. Actively contribute to the team by sharing skills and ideas. Required Qualifications: 6 months experience in operations and/or technology services roles, along with experience in any legal field. Ability to perform under pressure, work independently, and adapt quickly to changing business needs with some supervision. Problem-solving skills with a focus on data integrity, process definition, and continuous learning. Strong organizational skills, attention to detail, time management, and communication skills. High level of professionalism and discretion in handling sensitive or confidential information. Oral and written communication skills; able to communicate and convey information effectively. Knowledge of Salesforce (Sales Cloud and Service Cloud), Microsoft Office, and/or Google Suite Degree or equivalent relevant experience. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Preferred Qualifications: Experience in process improvement initiatives and/or project management. Proficiency in Salesforce Reports and Dashboards, Einstein Analytics, or Tableau. Familiarity with Apttus, Ironclad, or similar Contract Lifecycle Management tools. Ability to identify ambiguity and seek assistance. A sense of humor and ability to have fun is a plus! Join our team and contribute to the ongoing success and efficiency of Salesforce's Legal Operations! Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.