Saks Fifth Avenue

Compensation

Full Description

Salary Range $119,000 - $155,000* Job Description: WHO WE ARE: Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call and Horchow. Its retail portfolio includes 70 full-line luxury locations, additional off-price locations and five distinct e-commerce experiences. With talented colleagues focused on delivering on our strategic vision, The Art of You, Saks Global is redefining luxury shopping by offering each customer a personalized experience that is unmistakably their own. By leveraging the most comprehensive luxury customer data platform in North America, cutting-edge technology, and strong partnerships with the world's most esteemed brands, Saks Global is shaping the future of luxury retail. Saks Global Properties & Investments includes Saks Fifth Avenue and Neiman Marcus flagship properties and represents nearly 13 million square feet of prime U.S. real estate holdings and investments in luxury markets. YOU WILL BE: The Senior Manager, Client Development is a pivotal leader responsible for shaping and executing Saks Global’s top customer strategy within their assigned region. Serving as the key liaison between central strategy and local execution, this role ensures that high-value clients receive best-in-class experiences that reflect Saks’s position as a leading global luxury retailer. As the regional leader on the Top Customer Team, the Senior Manager plays a critical role in retaining and growing Saks Global’s most valuable clients, driving deeper loyalty, and maximizing long-term value. This individual partners closely with store leadership, personal stylists, and associates to translate data-driven insights into meaningful client strategies and activations. Through exceptional collaboration and execution, they deliver exclusive, personalized, and memorable experiences that strengthen relationships, increase client lifetime value, and drive incremental sales growth. WHAT YOU WILL DO: Client Development Review, analyze, and interpret top customer data and opportunity lists to identify key growth areas. Design and implement strategies that elevate relationships with high-value clients, ensuring meaningful engagement and measurable retention. Serve as the regional leader and liaison in executing Saks’s global top customer strategy and experiences. Store Collaboration Partner with store leadership, personal stylists, and associates to activate strategies that align with local client needs. Champion clienteling best practices and ensure the region’s top clients are consistently prioritized. Activation Support Collaborate with store and corporate teams to plan and execute exclusive activations, events, and experiences for top clients. Ensure targeted client attendance and robust follow-up to maximize the impact of each engagement. Strategic Implementation Translate central client development strategies into tailored regional execution plans, adapting as needed for each store and market. Act as the regional subject-matter expert and point of contact for all top customer-related initiatives. Communication & Reporting Represent the voice of the region in cross-functional forums, sharing feedback, insights, and best practices. Deliver regular performance updates to leadership, highlighting retention, engagement, and growth results. Performance Monitoring Track and analyze KPIs related to client spend, engagement, and retention. Share insights and recommend action plans to accelerate performance and exceed regional goals. WHAT YOU WILL BRING: Required Qualifications (Minimum Requirements): 5–7 years of experience in luxury retail, client development, or customer experience strategy Strong understanding of high-value client behaviors and luxury selling practices Ability to build strong cross-functional relationships across field and corporate teams Excellent communication, presentation, and organizational skills Data-driven and able to translate insights into action Highly motivated, detail-oriented, and adaptable in a fast-paced environment Willingness to travel within the NY & Metro Region as needed & domestically and internationally for client experiences YOUR LIFE AND CAREER AT SAKS GLOBAL: Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental) An amazing employee discount Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance). It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. *The above expected salary range may have some variability based upon factors including, but not limited to, a candidate’s overall experience, qualifications, and geographic location. If you are interested in the role, we encourage you to apply and, if selected to move forward in the interview process, you will have a chance to speak with our recruitment team regarding your specific salary expectations. Saks is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world. On its website and app, Saks offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Saks for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.