Saicon

Compensation

Full Description

We are seeking an experienced Business Analyst II to support operations and project management initiatives focused on outstanding invoicing processes and collection efforts. This role will play a key part in improving invoice accuracy, streamlining workflows, and enhancing overall customer experience through cross-functional collaboration and process improvement. Key Responsibilities • Lead efforts related to outstanding invoicing and collections processes • Conduct weekly check-in meetings with Customer Success teams to: • Ensure invoice accuracy • Monitor payment status • Track and follow up on action items • Analyze and document end-to-end invoicing workflows • Identify process gaps and operational pain points impacting customers • Drive process improvement initiatives to reduce invoice disputes and delays • Lead workstreams to resolve root-cause issues • Partner with internal teams and customers to address invoice-related concerns • Understand and effectively use multiple tools and systems supporting invoicing operations • Ensure improvements result in a better customer experience and timely invoice resolution Required Skills & Experience • Proven experience as a Business Analyst in operations, finance, billing, or project management environments • Strong knowledge of invoicing, billing, or collections processes • Experience leading cross-functional meetings and initiatives • Excellent communication and stakeholder management skills • Strong analytical and problem-solving abilities • Experience with process documentation and continuous improvement • Ability to work independently in a remote work environment • High attention to detail and strong organizational skills What the Hiring Team Is Looking For • A self-driven Business Analyst who can take ownership of invoicing and process challenges • Someone who can coordinate across teams and manage multiple workstreams • A candidate focused on identifying root causes and delivering practical solutions • Strong leadership in facilitating meetings and driving action items to closure • A mindset centered on operational efficiency and customer experience improvement