Sagility LLC

Compensation

Full Description

Job Title: Supervisor - Contact Center Company Overview: Sagility LLC is a leading healthcare technology and business process management company dedicated to enhancing the member and patient experience. With decades of expertise in healthcare and innovative technology solutions, Sagility partners with clients to optimize clinical, case management, and member services, driving transformation and improved outcomes. Role Overview: As a Supervisor in our Contact Center, you will play a pivotal role in managing daily operations and leading a team to deliver exceptional service to our members. You will ensure that performance standards are met while fostering a positive and productive work environment. What You'll Do: - You will oversee daily contact center activities to ensure efficient and effective service delivery. - You will lead, coach, and motivate a team of contact center representatives to achieve performance goals. - You will monitor key performance indicators and implement strategies for continuous improvement. - You will handle escalated member issues with professionalism and resolve them promptly. - You will collaborate with other departments to streamline processes and enhance member satisfaction. - You will conduct regular team meetings and training sessions to maintain high service standards. - You will prepare and present performance reports to senior management. - You will ensure compliance with company policies and healthcare regulations. What You Bring: - Minimum of 3 years of experience in a contact center supervisory or leadership role. - Strong knowledge of contact center technologies and CRM systems. - Excellent communication and interpersonal skills. - Proven ability to manage and motivate teams in a fast-paced environment. - Strong problem-solving skills and attention to detail. - Experience in healthcare or related industries is preferred. Bonus Points If You Have: - Experience with healthcare BPM services or clinical case management. - Familiarity with healthcare regulations and compliance standards. - Certification in contact center management or leadership training. - Proficiency in data analysis and reporting tools. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work environment. - We offer flexible work schedules and remote work options. - We offer employee wellness programs and ongoing training. Ready to Apply? To join our dynamic team at Sagility LLC, please submit your resume and cover letter through our careers page or email us directly at careers@sagility.com. We look forward to hearing from you!