Sagility LLC

Compensation

Full Description

Job Title: Sr. Director Client Services Company Overview: Sagility LLC is a leading healthcare technology and business process management company dedicated to transforming the member and patient experience. With decades of healthcare domain expertise, Sagility leverages innovative technology and strategic services to help clients enhance engagement and optimize clinical and case management processes. Role Overview: As the Sr. Director of Client Services, you will play a pivotal role in driving client success and satisfaction by leading a high-performing team focused on delivering exceptional service and strategic solutions. You will act as a trusted advisor to clients, ensuring their needs are met while aligning with Sagility’s mission to improve healthcare outcomes. What You'll Do: - You will lead and mentor the client services team to deliver outstanding service and support. - You will develop and maintain strong relationships with key client stakeholders. - You will oversee the implementation and ongoing management of client programs. - You will collaborate with internal teams to ensure seamless service delivery and client satisfaction. - You will analyze client feedback and performance metrics to drive continuous improvement. - You will manage escalations and resolve complex client issues promptly. - You will contribute to strategic planning and business development initiatives. - You will ensure compliance with healthcare regulations and company policies. What You Bring: - You bring 10+ years of experience in client services or account management, preferably in healthcare or technology sectors. - You have proven leadership skills with experience managing and developing teams. - You possess strong communication and interpersonal skills to build client trust. - You have a solid understanding of healthcare industry standards and regulations. - You are adept at problem-solving and conflict resolution. - You have experience with CRM and project management tools. Bonus Points If You Have: - Experience working with healthcare payers or providers. - Knowledge of business process management (BPM) services. - Background in clinical or case management services. - Advanced certifications in healthcare or project management. What We Offer: - We offer a collaborative and inclusive work environment that values innovation. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and career advancement. - We offer flexible work arrangements to support work-life balance. - We offer a commitment to employee wellness and development. Ready to Apply? Please submit your resume and cover letter through our careers page at www.sagility.com/careers. We look forward to learning how you can contribute to our team and help us transform healthcare experiences.