Sage Solutions Group

Compensation

Full Description

Position Summary: Our client is seeking a Implementation Project Coordinator who is responsible for leading client onboarding and implementation initiatives, ensuring a seamless transition from sales to successful deployment. This role partners cross-functionally with internal departments, external vendors, and customers to coordinate project timelines, maintain communication, and deliver an exceptional client experience. Key Responsibilities: • Manage end-to-end client onboarding and implementation projects from kickoff through completion. • Develop and maintain project schedules to align customer expectations, internal resources, and operational timelines. • Coordinate logistics related to product/equipment procurement, delivery, and deployment activities. • Serve as the primary liaison between clients, internal teams, and external partners throughout the implementation process. • Facilitate project meetings, kickoff calls, status updates, and post-launch reviews. • Monitor project milestones, proactively identify risks, and implement solutions to maintain timelines. • Collaborate across departments to ensure all implementation requirements are completed accurately and efficiently. • Maintain consistent communication with stakeholders regarding project status, timelines, and deliverables. • Identify opportunities to improve implementation processes, workflows, and customer experience. • Support issue resolution and escalation management throughout the onboarding lifecycle. Requirements: • Demonstrate professionalism, integrity, accountability, and strong decision-making. • Exhibit clear execution skills with the ability to deliver accurate, timely, and dependable results. • Maintain a growth mindset with a commitment to continuous learning, self-development, and process improvement. • Apply strong critical thinking and problem-solving abilities to analyze situations, identify root causes, and develop creative solutions. • Possess exceptional organizational skills with the ability to effectively plan, prioritize, and follow through on multiple responsibilities. • Deliver a high level of customer service by responding promptly, demonstrating empathy, and driving positive outcomes in customer interactions. • Maintain composure under pressure while adapting effectively to changing priorities, unexpected challenges, and evolving business needs. • Exhibit a detail-oriented and process-driven mindset with a focus on building efficiency, consistency, and scalable workflows. • Work independently with strong self-management skills, including the ability to prioritize tasks, manage deadlines, and proactively identify/escalate risks. • Demonstrate excellent written and verbal communication skills, adapting communication style to diverse audiences and stakeholder needs. • Proficient in Microsoft Office Suite, including Excel and Outlook. Perks of the Job • Amazing workplace culture • Competitive salary • Profit bonus program • Medical, dental, and vision insurance • Health savings and Flexible spending account benefits • Company paid life insurance • 401k matching program • Paid time off program