Safran Passenger Innovations

Compensation

Full Description

Core Responsibilities Coordinate with Suppliers, Program Management, Sustaining Engineering, and Quality to provide OEM support Serve as the direct interface with customer personnel, including seat suppliers, monument vendors, airlines, and OEM staff Manage the OEM support team and escalate OEM and customer issues to the appropriate department when immediate resolution is not possible Ensure the OEM support team remains customer-focused, providing on-time support with accurate and detailed documentation for internal troubleshooting Participate in OEM and customer support calls and face-to-face meetings Coordinate with Technical Publications to ensure documentation aligns with OEM applications Provide direction, work scope prioritization, and guidance to the OEM support team, including handling complex or challenging problems Train and mentor the OEM support team in job duties, identifying and providing necessary training for departmental and individual development Develop work schedules based on budgets and workload, manage daily progress, and participate in team activities to facilitate productivity Interpret and communicate work procedures and company policies to staff Measure job performance, coach staff for improvement, and conduct regular performance reviews Evaluate OEM team performance and recommend appropriate actions Collaborate with Executives and Managers to update and monitor department or project progress, and mitigate budgetary variances as needed Monitor and address budgetary variances proactively Ensure compliance with occupational health and safety regulations and promote the well-being of the team Act as the lead responsible for all technical aspects Facilitate discussions and conflict resolution, promoting professional behavior, expectations, and team values Continuously contribute to improving established processes Perform other job-related duties as assigned Oversee and support site operations in assigned regions and other locations as business needs arise Bachelor’s Degree in Engineering, Operations Management, or equivalent experience in a related field 6+ years in an OEM Operations or Technical Support role 5+ years of proven ability to lead or manage teams, providing clear direction and handling complex operational challenges Strong understanding of OEM and aircraft processes, technical documentation, and troubleshooting methods 5+ years of demonstrated experience in managing customer support interactions, ensuring timely and effective resolutions Strong avionics/electrical skills Ability to coordinate with cross-functional teams Attention to detail in creating and maintaining accurate technical documentation IFEC/avionics/airline experience The starting pay range for this position is $115,000 - 140,000 per year however, the base pay offered may vary depending on the level of the position, skills, experience, job-related knowledge, and location. In addition to a comprehensive package of health benefits that include company contributions, Safran Passenger Innovations offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to: A home allowance to elevate your home workspace Discretionary bonus program Future financial security with a 401(k) program with company match Paid time off covering vacations, personal time off and sick days, capped off by an exciting year-end holiday shutdown Embraced flexibility with our alternative work schedule (9/80) to navigate your workweeks with every other Friday off