SafetyChain Software

Compensation

Full Description

Description: • Engage with strategic customers via phone, email, video conference and face-to-face meetings to maximize system usage and value • Work closely with cross-functional teams (Account Management, Professional Services & Support) to manage relationships, projects and support tickets • Explore new customer needs, assist with advanced configuration, reporting and training • Share product/capability updates and assist when technical issues require escalation • Act as the voice of the customer internally • Demonstrate product during expansion conversations and support account growth • Identify strategies and solutions to drive successful business outcomes • Provide customer solutioning and training (webinars, videos, onsite and live meetings) • Provide escalation support: troubleshooting and solutioning • Deliver internal technical training for new features and best practices • Track customer usage, success planning and manage customer's success charter • Generate case studies, ROI and product enhancement use cases with customers • Support and participate in regular Business Reviews and offer recommendations • Coordinate internal resources to address customer challenges and delight customers Requirements: • Bachelor’s Degree (BA/BS) or equivalent work experience required • 3+ years of experience in SaaS Customer Success, technical support (help desk) or software implementation • 2+ years of experience supporting manufacturing industry customers • 2+ years of experience with Quality Management Software (QMS) • Working knowledge of ERP, MES and related systems • Experience with Statistical Process Control (SPC) and OEE • Experience with safety, quality and compliance systems • Experience presenting, training and demoing software to groups • Experience using CRM and help desk ticketing systems (HubSpot or ChurnZero a plus) • Ability to travel to customer sites (30%) • Strong presentation skills (online and in-person) • Creative, strategic, and solution-oriented problem solver • Ability to thrive in high pressure environment with challenging customers • Personal attributes: Growth mindset; Initiative; Process Driven; Inquisitiveness; Integrity Benefits: • Competitive compensation plan • Competitive base + bonus/commissions • Opportunity for stock options • Health benefits • Self Care PTO Plan • Flex Schedule • Work From Home Flexibility • Annual investment in your professional development • Fast growing tech company with big opportunity • Great team and culture • Rewarding work that is solving an important problem