Safelite

Compensation

Full Description

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. A Brief Overview The Safety, Quality and Training Manager is responsible for overseeing and managing all training and quality control activities the area they are assigned to. This role focuses on ensuring that employees are adequately trained and proficient in their roles and that the products or services they provide meet established quality standards, along with ensuring that associates are complying with safety standards. What you will do Training and Development: • Maintains comprehensive knowledge of the Safelite Way of Fitting (SWoF) and Safelite tools. • Deliver training programs and materials utilizing SafeTech Academy curriculum to onboard new technicians and develop employee skills, knowledge, and performance for all aspects of auto glass repair, replacement, and recalibrations. • Conduct training sessions, workshops, and seminars for technicians at various locations within the district. • Provide continuing education utilizing the TAD (Technician Assessment Database) for existing technicians and repair specialists to ensure compliance with installation and repair. • Responsible for assessing and certifying both new technician trainees and newly acquired technicians on Repair, Replacement, and Recalibration. • Educate all store managers on SWoF so they can effectively lead and coach their direct reports, be a continuous resource to store managers on technical issues utilizing installation/repair KPIs. • Assess training needs and create individual development plans for technicians. • Support Train the Trainer for new District Training & Quality Manager peers. • Roll out and lead the implementation of, including but not limited to, new processes, products and tools for repair, replacement, and recalibration. • Responsible for updating the district on changes for new and existing processes for repair, replacement, and recalibration. Provide ongoing coaching and training to skill up existing technicians when new requirements, tools, or technologies are introduced. • Support the implementation of Vital Information and Fitting Instructions. Quality Assurance: • Establish and maintain quality control standards for products, services, and processes within the district. • Monitor and evaluate the quality of work delivered by technicians and provide feedback and coaching as needed. • Identify and address quality issues and take corrective actions to resolve them. • Partner with district leadership to provide technical guidance for escalated warranty and casualty loss customer issues. • Provide ongoing coaching for certified technicians to address quality issues. • Drive district Cost of Quality reduction initiatives. Safety • Ensure that associates are trained on safety policies and procedures. • Be available to answer safety related questions and provide assistance in fixing hazards. • Communicate and implement updates to safety policies and procedures. • Lead Safety Committee in partnership with the Safety team. • Assist with incident reporting through Origami. • Coach associates who are not adhering to safety practices. • Help drive root cause analysis in partnership with the Safety team when incidents occur. Compliance: • Ensure that all associates adhere to company policies, procedures, and industry regulations. • Ensure compliance with SafeTech Academy certifications and Installation and Repair Compliance Agreements. • Conduct audits and assessments to verify compliance and recommend corrective actions when necessary. • Communicate progress, challenges, and achievements to senior management. Collaboration: • Collaborate with district and regional managers to align training and quality initiatives with overall business objectives. • Work with cross-functional teams to implement best practices and improve operational efficiency. • Lead by example, practicing safe behaviors and holding those around you to high levels of quality. Performs other duties as assigned Complies with all policies and standards Skills and Abilities Leading by example Proven experience in training, quality control, or a related field. Expert knowledge of auto glass repair, replacement, and recalibration procedures. Familiarity with quality assurance, safety, and ergonomic best practices. Good communication and interpersonal skills. Analytical and problem-solving abilities. Proficiency in using incident management, training and quality management software and tools (NovoEd and Origami) Willingness to travel within the district or region up to 50% of the time. Physical requirements include, but are not limited to: • Ability to work at a physical retail location within the region. • Ability to operate a company vehicle safely and courteously, adhering to all Company policies and procedures relating to safety. This includes obeying all traffic laws and regulations and maintaining a valid driver’s license with a driving record that falls within the Company requirements. • Ability to satisfy all Personal Protective Equipment (PPE) Requirements as outlined in the Field Supplemental Handbook, while in the warehouse, visiting stores, etc. Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you. LI-JF1 -- Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'. Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers. Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment. This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices. -- It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Didn't find the right job? Upload your resume for ongoing consideration! Safelite® was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually. Safelite® AutoGlass, the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops™ across all 50 U.S. states, while Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients. All of this is supported through our technology-forward supply chain and corporate services. We’re People Powered: Our people come first. We care about your well-being and we’ll give you what you need to have a happy work/life. We’re good at what we do: we're proud of our 88% Net Promoter Score (NPS). We’re big: We’re owned by Belron®, the world’s largest vehicle glass company, spanning 40 countries across 6 continents. We’re trustworthy: We provide coverage to all U.S. drivers in all 50 states. We give back: Community service is important to us - we’ve even recycled 107K+ tons of glass to date. We're diverse: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients. Click here to learn more about who we are. Accessibility: Upon request and consistent with applicable laws, Safelite will provide reasonable accommodations to individuals who need assistance in the application/hiring process. Click here for assistance, . Privacy: To review and consider your application, Safelite collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Applicant Privacy Policy and Terms of Use. Agencies: Safelite does not accept unsolicited resumes or outreach from third-party recruiters. Absent a signed MSA and approval and request from Talent Acquisition to submit resumes for a specific requisition, we will not approve payment to any third party. Click here to be considered as an approved agency partner. Health and Safety: To ensure a safe working environment and protect the community at large, depending on the position, Safelite may require pre-employment screenings, including background checks and/or drug screenings, attestation of COVID-19 vaccination status, and precautions against COVID-19 in select work settings, subject to all applicable local, state and federal laws. Safelite will grant reasonable accommodations that do not cause an undue hardship to the business to legally entitled associates. Note: The contact methods provided are exclusively for accessibility and vendor management requests. All other outreach to these contacts will not be responded to. You trust us with more than your vehicle glass – you also share your personal information with us. We’re committed to honoring that trust. Browse our privacy practices that detail your rights and the ways we look out for you. Safelite privacy policies California Privacy Policy - Notice at Collection