Safelite

Compensation

Full Description

Job Description: • Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts. • Accurately enters claim data into our production systems while on a live phone call. • Effectively and compassionately guides customers through the process of filing a glass claim. • Verifies customer insurance coverage and deductible amounts and communicates the information to the customer. • Assists customers with scheduling repair, replacement, and/or recalibration services. • Utilizes systems and resources provided to enhance the overall customer experience. • Provides solutions to resolve customer complaints and concerns over the course of the call. Requirements: • Applicants must reside full-time in Arizona, Florida, North Carolina, Ohio, or Texas. • Must be able to provide their own equipment. • Must have a distraction free workspace that is free from background noise and interruptions. • Must be comfortable working in a highly structured performance-based environment. • Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment. • The desire to establish rapport and credibility with customers, stores and peers with a caring heart and service mindset. • The ability to read and utilize provided scripting in a conversational and timely manner. • Demonstrates a high level of empathy and integrity. • Has an upbeat personality and can show an authentic willingness to assist our customers. • Previous experience working in a contact center or other customer service role. • 16+ years of age. • High School Diploma or equivalent, or actively enrolled. Benefits: • 401(k) plan with company matching • Paid volunteer day • Associate discounts • Up to $5,250 in tuition reimbursement per year • Paid training and all the tools and resources you'll need to be successful.