Saddle Creek Logistics Services

Compensation

Full Description

Saddle Creek Logistics Services is a company focused on fulfillment operations and customer service leadership. The Director of Fulfillment Operations will oversee day-to-day operations, ensuring efficient processes while leading a team to meet customer fulfillment needs. Responsibilities • Provides leadership and direction for fulfillment operations • Develop and manages through a budget process • Using a collaborative approach, continually evaluate, measure, and refine processes to improve service, quality, and efficiency • Improve customer satisfaction through solid relationships, service levels, and quality • Incorporate LEAN practices and methodologies within the facility • Improve employee satisfaction through improved working conditions, continued proactive communication, and prompt reaction to concerns • Provide strategic leadership and guidance to develop, coach, and mentor support staff • Provides timely and accurate monthly reporting, ensures proper billing • Work closely with sales in support of new customer solutions, pricing, facility tours, and customer presentations • Identify new business opportunities and implement new solutions within the existing customer base • Manage value-added services, including call center, reverse logistics and kitting and assembly • Manage relationships with vendors and corporate functional teams to ensure business objectives are achieved within company policy • Ensure company procedure, policies, and culture are executed and practiced effectively • Ensures company compliance with all relevant regulatory requirements • Maintain strong safety and facility cleanliness programs in compliance with all OSHA and company requirements • Learn and maintain a strong understanding of systems including WMS, CRM, CMS, TMS, Billing • Lead and support the implementation of new and upgraded systems, as required Skills • Bachelor's Degree - preferably in Supply Chain Management, Business, Logistics, or related field • 3-5+ years of operations experience in a multi-channel order fulfillment business environment required • 10+ years of overall experience in the distribution/logistics industry required • 5+ years of management experience required • Must have working knowledge and experience with Warehouse Management Systems (WMS), Order Management Systems (OMS), Customer Relationship Management (CRM), and parcel management systems • Ability to be comfortable with strategy and forecast with senior-level executives at client companies • Ability to think critically and creatively to meet and exceed client demands • Displays excellent team leadership • Solid understanding of business financial management (budgets, profit, and loss, forecasting/planning) • Must be proficient with Microsoft Office, including Word, Excel, and PowerPoint • Strong analytical skills • Ability to write reports, business correspondence, and procedure manuals • Ability to perform complex business analysis and decision-making • Ability to think critically about existing processes and technology solutions • Ability to effectively present information and respond to questions from groups of managers, clients, and the public • Ability to read, analyze and interpret policies and contracts • Bachelor's (Preferred) • Logistics: 10 years (Preferred) • Fulfillment: 5 years (Preferred) • Leadership: 5 years (Preferred) Benefits • 401(k) • 401(k) matching • Dental insurance • Disability insurance • Employee assistance program • Flexible spending account • Health insurance • Paid time off • Referral program • Vision insurance Company Overview • Saddle Creek is an omnichannel supply chain solutions company. It was founded in 1966, and is headquartered in Lakeland, Florida, USA, with a workforce of 5001-10000 employees. Its website is https://www.sclogistics.com. Company H1B Sponsorship • Saddle Creek Logistics Services has a track record of offering H1B sponsorships, with 1 in 2025, 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.