Saddle Creek Logistics Services

Compensation

Full Description

Shift: Monday-Friday 7am-3:30pm with overtime 6am-4:30pm Overview The Client Service Coordinator (CSC) is responsible for providing clients with a high quality, professional client experience. The CSC acts as a liaison between the client and Saddle Creek, assists client on all issues, answers questions, investigates and resolves a wide array of client questions and concerns using a variety of systems and offers solutions in a positive manner. This position will be expected to establish and maintain effective working relationships with associates, other agencies, clients and the public. Responsibilities: • Communicates with the customer verbally and in writing with a professional and positive attitude. • Support client relationship by becoming an extension of our client's business • Build strong rapport with partners with managing relationships, setting expectation and status communication • Assist clients with questions, offer solutions, researches issues and provides status updates • Maintain client billing (creation and payment tracking) • Enter, review, coordinate and track progress in all client requested enhancements and issues tracking • Proactively identify process improvements that enhance the Client experience and streamlines operations • Develops service reports that are shared with the client that give visibility into volumes, SLAs, etc. • Maintain current customer contracts accurately and in a confidential manner • Develop and implement a cadence of meetings with clients • Manages and coordinates client requested projects with the operation (Kitting, Receiving, etc.) • Coordinates and provides professional communication with clients, client’s retailers, and SCLS vendors; • Manages parcel requests and issues from carrier or client and escalates as needed • Oversees CRM and dispatches tickets appropriately • Supports new client implementations/enhancements as needed. Qualifications Education/Experience • Associates’ Degree preferred • High School Diploma or GED required. • Must have at least six (6) months of experience in a customer service role. • Experience with working with a warehouse management systems (WMS) is preferred. Knowledge, Skills and Abilities • Excellent communication both verbally and in writing, especially through e-mail and over the phone • Strong interpersonal skills • Comfortable presenting in front of others • Good problem solving and prioritizing skills • Ability to effectively manage and resolve conflict • Attention to detail to prepare and maintain accurate records and reports • Ability to follow both written and verbal instructions • Technology savvy • Proficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint are preferred • Comfortable working in both office and warehouse environment with wide temperature ranges Ideal candidate has excellent communication skills and excels in collaborating and engaging with others all levels of the organization. Benefits · Complete benefits package including medical, dental and vision. · 401k with company match. · Paid weekly. · Vacation immediately upon hire. · Personal time after 90 days. · Shift differential for 2nd, 3rd, and weekend shifts. Job Type: Full-time Pay: $19.00 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Flexible spending account • Health insurance • Health savings account • Life insurance • Paid time off • Vision insurance Application Question(s): • Pay rate starts at $19/hr. Is that an acceptable rate? Experience: • Customer service: 1 year (Required) Work Location: In person