Ryman Hospitality Properties

Compensation

Full Description

Manage daily beverage and concession operations for concerts and private events at ACL Live at the Moody Theater, ensuring high-quality food and beverage service across the venue. Oversee staff hiring, scheduling, training, payroll, and performance management. Collaborate with venue and corporate leadership to develop, implement, and execute strategic business initiatives, including operational planning, sales and service strategies, and budget management. Drive revenue growth and optimize financial performance by ensuring high-quality products and delivering exceptional customer service. Model teamwork, service and integrity to foster a positive and productive work environment. Work with a team to deliver exceptional service to guests through unforgettable experiences. Reports to Director of Operations - ACL Live. • Manage daily operations of beverage and concession services throughout the venue for concerts and private events, ensuring operational needs are met, including quality food and beverage presentation at all times. Develop, implement, and review policies and procedures. • Ensure consistent and positive guest service in all areas through continuous interaction and feedback requests. Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests. • Responsible for hiring, scheduling, training, payroll and related functions for hourly departmental staff. Provide leadership and direction for staff. Develop direct reports by communicating performance expectations and delivering timely feedback. • Maintain proper purchasing and inventory levels for beverage and concession program needs based on fiscal business projections. Ensure all invoices and paperwork are submitted promptly and within deadlines. Maintain procedural documentation to meet all internal accounting, audit and financial controls. • Monitor and track operational costs, budgets, and resources. Generate and analyze staffing and revenue reports. Able to interpret and present data as related. • Participate in developing short- and long-term plans for revenue growth and cost control measures. Seek opportunities to enhance revenue and create new possibilities in all areas of operations. • Adhere to cash handling policies and procedures, including proper operation of POS terminals, opening and mid-day safe counts, cash pay-outs, nightly cash drops and reconciling financials at end of shift. • Support the security function to protect the restaurant's assets and the personal safety of the employees and guests. Partner with venue leadership and maintenance team to ensure proper maintenance and repair of the physical facility and contents. • Serve as departmental Manager on Duty for public and private events. • Perform other duties as assigned. Education • High school diploma or equivalent required; college degree preferred • Degree in hospitality/food & beverage management is desired; a combination of practical experience and education will be considered as an alternative experience • 3+ years progressive hospitality or food & beverage management experience, preferably in a live event or entertainment venue • 2+ years supervisory experience required • Micros Point of Sale, Compeat, and Hot Schedules experience a plus Knowledge, Skills And Abilities • Strong leadership, communication, and interpersonal skills • Ability to establish clear direction, set goals, monitor progress, and measure results • Capable of creating fun in a fast-paced and high-volume environment • Ability to work evenings, weekends, and holidays as event schedule demands • Proficient with Microsoft Office (Outlook, Word, Excel) Licenses / Certifications • State Alcohol Education Card required upon hire • Certified Food Safety Manager certification required within 90 days of hire