Rx Connect Specialty Pharmacy

Compensation

Full Description

www.rxconnect.ca About Us: Founded in 2019, Rx Connect Specialty Pharmacy is a proudly Canadian healthcare company with locations in Mississauga, Ontario, Calgary, Alberta, Dartmouth, Nova Scotia and India. Our team is comprised of experienced healthcare professionals specializing in specialty medications. We focus on supporting patients who require biologics and other specialty therapies for chronic conditions such as rheumatoid arthritis, psoriatic arthritis, urticaria, ulcerative colitis, and more. At Rx Connect Specialty Pharmacy, we are committed to patient-centric care. We help patients overcome the challenges of specialty pharmacy by providing timely, cost-effective access to therapy. Through innovative strategies and personalized support, we aim to improve adherence, therapeutic success, and overall well-being. Candidates licensed as a Pharmacist or RPN/RN in Ontario should apply. Position Summary: Reporting to the Director and/or President, the Program Manager oversees strategic and operational execution of the Patient Support Program (PSP). This role ensures compliance, operational efficiency, and patient-centric service delivery while managing the account team and acting as the primary liaison between internal teams, healthcare professionals, and external stakeholders. Primary Duties and Responsibilities: • Provide strategic oversight and leadership for PSP operations, ensuring adherence to healthcare protocols and organizational objectives. • Manage and mentor the Associate Program Manager and reimbursement team to foster a high-performing environment. • Oversee program implementation for new product launches and ensure seamless integration with pharmacy services. • Develop and monitor KPIs, reporting metrics, and compliance standards for PSP activities. • Act as the primary point of contact for ophthalmology programs, coordinating with healthcare providers and insurance partners. • Ensure accurate and timely reimbursement processes, including prior authorizations and formulary management. • Collaborate with cross-functional teams to optimize patient experience and program scalability. • Up to 20–30% travel within Canada may be required. • Perform other duties as assigned to support PSP objectives. Qualifications and Skills: • Licenced RPN/RN or Pharmacist in Ontario. • 5–7 years of experience in PSP management preferred. • Strong understanding of healthcare reimbursement processes, insurance billing, and regulatory compliance. • Proven leadership skills with experience managing cross-functional teams. • Excellent communication and stakeholder management abilities. • Proficiency in Microsoft Office (Outlook, Word, Excel) and familiarity with pharmacy software (e.g., Kroll). • Ability to work independently and in a team environment, with strong time management and organizational skills. • Commitment to ethical standards and a diverse workplace. Number of positions: 1 Vacancy Type: New At Rx Connect, we may leverage AI-powered tools in our recruitment process. AI will never reach out to our candidates directly. Rx Connect operates in accordance with the Accessibility for Ontarians with Disabilities Act and applicable Provincial Human Rights Codes. If you require accommodation in the interview process, please let us know. Thank you for your interest in a career with Rx Connect. We appreciate all applications; however, only candidates whose experience and qualifications closely match the job requirements will be contacted. Job Types: Full-time, Permanent Pay: $80,000.00-$90,000.00 per year Benefits: • Dental care • Extended health care • Life insurance • On-site parking • Paid time off Application question(s): • Can you walk us through how your skills and experience align with the key responsibilities and requirements outlined in this job description? • Do you have proficiency in reading, writing, and speaking French? • Are you Licensed RN/RPN or Pharmacist by profession in Ontario? Experience: • reimbursement: 2 years (required) • Patient Support Program: 5 years (required) Work Location: In person