Russell Tobin

Compensation

Full Description

Sr. Lab Implementation Program Manager within Pharma/Biotech Russell Tobin & Associates is seeking a Sr. Program Manager Key Accounts, Customer Success biotechnology, chemicals, and pharmaceutical client. This role is working remotely. Strongly prefer candidates located in these states: Looking for candidates in PA, MA, NY & NJ. Apply Now! Pay: $65 – 75 per hour on W2 Duration: 4 - 6 month with conversion to full-time Location: Remote, Looking for candidates in PA, MA, NY & NJ Experience in Bio/Pharma industry required. 8-10 years in PM, customer success or business process consulting with at least 5 years of pharma/biotech or life-sciences industry experience Title: Sr. Program Manager Key Accounts, Customer Success This individual will be responsible for implementing new client laboratories for a variety of sites domestically and internationally. Will work closely with Operations leadership for successful implementations. Job Description The Sr. Program Manager Key Accounts is a strategic, customer-facing role responsible for leading the implementation of complex, multi-workstream projects for Clients Advanced Lab Services (ALS) global key accounts. This role ensures that global standards are defined, adopted, and consistently met across all engagements. With a strong focus on customer success, retention, and operational excellence, the Sr. Program Manager partners cross-functionally to deliver tailored solutions that drive measurable outcomes and long-term value. The role also acts as a liaison between customers and internal technology and operations teams to ensure successful delivery and commercialization of Clients service and digital solutions. As a result, travel is required including to Customer locations and various Client facilities. Key Responsibilities: Project Leadership & Implementation • Lead end-to-end implementation of key account projects, ensuring alignment with global standards and customer expectations. • Develop and manage detailed project plans, timelines, and deliverables across multiple workstreams. • Coordinate cross-functional teams including Site Services, Digital Solutions, and Business Process Consultants. • Manage customer expectations and ensure timely execution and quality outcomes. Customer Success & Retention • Serve as the primary point of contact for strategic customers during implementation phases. • Build strong relationships with customer stakeholders to understand goals, pain points, and success metrics. • Ensure customer satisfaction through consistent communication, transparency, and delivery of promised value. Technology & Process Optimization • Support the commercialization and implementation of Client Services tailored to customer needs. • Demonstrate and propose digital tools and platforms to drive customer value and process improvements. • Apply lean and process improvement methodologies to enhance customer operations. Standardization & Best Practices • Define and implement global standards for project execution, documentation, and reporting. • Promote best practices in lean methodology, process improvement, and digital solutions. Mentor internal teams on standardized tools and approaches to ensure consistency across regions and accounts. Qualifications: • Bachelors degree required; advanced degree in Business, IT, or related field preferred. • Experience in Bio/Pharma industry required. • 8 - 10 years of experience in project management, customer success, or business process consulting. • Proven track record of managing complex, multi-stakeholder projects in a customer-facing role. • Strong analytical, communication, and presentation skills. Proficiency in Microsoft Office and project management tools. • Understanding of change management and laboratory/technology implementation challenges. • Willingness to travel domestically up to 50%; international travel may be required. Preferred Skills: • Familiarity with global operations and standardization across regions. • Background in consulting, implementation, or enterprise account management. • Ability to manage multiple priorities with minimal supervision. • Creative problem-solving and results-driven leadership. Environmental Working Conditions & Physical Effort • Approximately 50% travel is required including travel to Customer locations and various Client facilities. Frequent overnight travel is required. Position covers multi-country geographies, supporting multiple industry segments. • Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. Visits to production, warehouse, outdoor, plant, research and university facilities are commonplace. • Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction prepare, provide and convey diversified information. • Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.). Moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. Must be authorized to work in the United States Why Join? This role offers the chance to impact financial performance, gain exposure to strong leadership principles, and grow professionally—all with competitive pay and potential for long-term engagement. Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors