Russell Tobin

Compensation

Full Description

Russell Tobin's client, an insurance company, is currently seeking Remote - Customer Service Representatives – Medicaid Supports (Part time) Job Title: Customer Service Representative (Remote) Location: 100% Remote (Must reside in Mountain Time Zone preferred) Pay Range: $17 - $18.00 per hour Schedule: Monday – Friday, 8:00 AM to 5:00 PM MT training then Part time Schedule: 10:00 AM – 2:00 PM MT Job Type: Contract (Contract-to-Hire opportunity) About the Role: We are seeking experienced and compassionate Customer Service Representatives to support healthcare providers by answering inbound calls related to Medicaid claims, authorizations, and eligibility. You’ll play a critical role in helping providers navigate complex processes while delivering high-quality customer support. Key Responsibilities: • Respond to inbound inquiries from medical providers regarding patient claims, prior authorizations, member eligibility, portal navigation, and explanation of benefits. • Resolve issues on the first call while ensuring excellent customer experience. • Accurately document all calls and interactions in internal systems. • Adhere to performance standards related to productivity, schedule, and quality. • Ensure compliance with HIPAA and company policies at all times. Schedule & Attendance Requirements: • Part-time schedule: Monday – Friday, 10:00 AM – 2:00 PM MT Orientation: November 24 – November 26, 2025 Holidays: • November 27: Thanksgiving Day (Off) • November 28: Black Friday (Off) Training Begins: Monday, December 1, 2025 Important: No time off is permitted during the 6-week training period. Technical & Equipment Requirements: • Must have wired internet (Ethernet connection required); Wi-Fi is not allowed • A 10-foot Ethernet cord will be provided. If a longer cable is needed, the candidate must supply it themselves. Required Qualifications: • High School Diploma or GED • Minimum 1 year of customer service experience • At least 1 year of call center experience • Experience with Medicaid or insurance billing • Proficient with basic computer skills and Microsoft Office (Word, Excel, Outlook) • Familiarity with Microsoft Teams for communication and collaboration • Ability to work independently and manage tasks in a remote environment • Strong multitasking, communication, and problem-solving skills Preferred Qualifications: • Bilingual in English and Spanish • Previous experience in healthcare customer service, particularly with Medicaid • Familiarity with Salesforce, CX1, or similar call center/CRM platforms • Experience working in a remote call center environment Ideal Candidate Profile: • Background in healthcare customer service, Medicaid, or insurance billing • Technically adept and comfortable using multiple platforms simultaneously • Organized, dependable, and driven to provide high-quality service • Has a secure and distraction-free home office setup Benefits that Russell Tobin offers: Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.