Russell Tobin

Compensation

Full Description

Job Title: Associate, Merchant Campaign Operations Location: Remote (preferred near NY, San Francisco, Seattle, LA, Sunnyvale, Chicago, Austin, Denver, Atlanta, Miami, Boston, Washington, DC) Term: Contract opportunity Job description: The Marketing Operations team ensures the delivery of high-quality, relevant communications to audiences globally. We are a team of technical CRM experts who build, QA, and launch marketing campaigns designed by Lifecycle Marketing partners. Our focus is on high-quality campaign delivery and operational efficiency, ensuring each campaign reaches the correct audience on time and with excellent craft. Key Responsibilities: Campaign Strategy & Execution: • Build, launch, and optimize retention marketing campaigns using Iterable. • Own the QA review process, collaborate with designers and copywriters, and build target audience segments. • Gather feedback from multiple stakeholders to ensure campaign quality and alignment. Operational Efficiency: • Develop scalable workflows, processes, and best practices to launch campaigns with minimal errors. Cross-Functional Collaboration: • Partner with Lifecycle Marketing, Martech, Data Science, Product, Engineering, and Design teams on campaign goals, audience segmentation, and creative execution. Performance Analysis: • Monitor campaign performance and provide insights and recommendations to improve quality, craft, and efficiency for future initiatives. Stakeholder Management: • Serve as the primary point of contact for Campaign Operations for Lifecycle Marketing partners, ensuring alignment with company priorities. Tool Expertise: • Leverage Iterable and other marketing platforms to implement sophisticated campaigns, including automation, dynamic content, and A/B testing. Qualifications: • 2–3 years of experience in B2B Retention Marketing, Email Marketing, or Lifecycle Marketing. • Hands-on experience with Iterable preferred; familiarity with ESP/marketing automation tools required. • Strong attention to detail, organizational skills, and ability to manage multiple projects simultaneously. • Analytical mindset with ability to interpret data and optimize campaigns. • Excellent interpersonal and communication skills for collaboration with cross-functional teams. Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.