Russell Tobin

Compensation

Full Description

Non-Technical Project Manager Location: Warren, MI (Hybrid) Duration: 12-Month Contract (Possible Extension) Pay Rate: $55–$60/hour Job Summary We are seeking a results-driven Project Manager to support coordination between U.S.-based leadership and offshore call center operations. This role focuses on managing communication, monitoring operational performance, and ensuring alignment between global teams to maintain service quality and operational efficiency. Key Responsibilities • Serve as the primary liaison between U.S. leadership and offshore operational teams. • Monitor, analyze, and report on operational performance metrics and KPIs. • Provide performance insights and recommendations to leadership. • Collaborate with offshore team leads to improve productivity, service quality, and operational efficiency. • Standardize workflows and communication processes to enhance collaboration across global teams. • Ensure offshore operations follow company standards, compliance requirements, and service expectations. • Support continuous improvement initiatives related to customer service and operational performance. • Coordinate with cross-functional teams to resolve operational issues and improve service delivery. Required Qualifications • Bachelor’s degree in Business Administration or a related field. • 3–5 years of project management or operations experience. • Experience working with call center, BPO, or customer service operations. • Strong analytical skills with the ability to interpret performance metrics and operational data. • Excellent communication and stakeholder management skills. • Ability to collaborate effectively with international teams. • Strong planning, organizational, and problem-solving skills. Preferred Qualifications • Experience working with offshore or global teams. • Familiarity with call center performance metrics such as customer satisfaction, handle time, and resolution rates. • Experience working in large corporate or enterprise environments. Work Environment • Hybrid work schedule (several days onsite each week). • Standard Monday–Friday schedule. • Collaboration with both domestic and international teams. Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.