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Routeware, Inc.

Routeware, Inc.

via Rippling

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Billing Research Specialist

Anywhere
full-time
Posted 9/24/2025
Direct Apply
Key Skills:
GAAP Accounting
SaaS Billing
Salesforce
CPQ
Zendesk
Financial Analysis
General Ledger
Accounts Receivable
Microsoft Office
Sage Intacct
Tesorio
Mathematical Skills
Analytical Skills
Organizational Skills
Process Improvement
Communication Skills

Compensation

Salary Range

$Not specified

Responsibilities

The Billing Research Specialist will serve as the primary point of contact for all incoming billing disputes and discrepancies, conducting regular research and timely resolution of these issues. This role also involves assisting with the documentation of order-to-cash processes to improve efficiency and accuracy in billing and accounts receivable functions.

Requirements

Candidates must have a bachelor's degree in accounting or business and at least 3 years of accounting experience in established middle-market companies. Knowledge of GAAP accounting processes, experience in a SaaS billing environment, and proficiency with Salesforce and CPQ are required.

Full Description

RESPONSIBILITIES Develop an understanding of Routeware’s contract and billing process. The primary function of this role will be to serve as primary point of contact for all incoming billing disputes or discrepancies. Regular research and timely resolution of customer billing disputes, identifying any related Sage Intacct & Salesforce discrepancies and working cross-functionally as needed to resolve. Assist with documenting updates to the Company’s order-to-cash processes to help streamline the billing and accounts receivable function to improve efficiency and accuracy. Provide support as needed for daily invoicing functions. Daily support of finance-related Zendesk inquiries. Input data into the company’s accounting system, verify the accuracy, and ensure all systems are in balance. Compile and analyze financial information to prepare and post general ledger entries, reconcile accounts, and maintain proper internal controls. Assist in the monthly close of the company’s financial statements, and assist in the creation of the monthly close report provided to Management. Assist in financial analysis and department reporting. Assist in the preparation of standard and specialized financial reports in accordance with generally accepted accounting principles. Provide supporting documentation and analytical information for the company’s tax advisors and all external audits. Provide accounting support for mergers and acquisitions. Work with other departments to ensure compliance with accounting policies and procedures. Assist in special projects as needed. QUALIFICATIONS: Thorough knowledge of GAAP accounting processes and procedures. Prior experience in a SaaS billing environment. Experience working with Salesforce & CPQ. Handles confidential and sensitive information and records with a high degree of discretion, diligence, and good judgment. Demonstrates the same in all interactions with co-workers, customers, vendors, and others. Demonstrates excellent written and verbal communication skills. Listens effectively, transmits information accurately and understandably, and actively seeks feedback. Well-organized, self-directed team player. Remains open to others’ ideas, and exhibits willingness to try new things. Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully. Adapts to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events. Continuous process improvement mindset Prioritizes and plans work activities, uses time efficiently, and develops realistic action plans. REQUIRED: Bachelor’s degree in accounting or business, or a minor in business, accounting, or finance with relevant experience. 3+ years of accounting experience in established middle-market companies. Skilled in the use of enterprise-level accounting software, Microsoft Office, and other business software systems. Experienced with general office equipment. Strong mathematical, analytical, and organizational skills. PREFERRED Advanced Microsoft Excel user. Strong experience with daily Accounts Receivable functions. Experience with Salesforce and CPQ. Experience with Sage Intacct and Tesorio software. SaaS/Software industry experience. Experience in multiple currency transactions and inter-company transactions. Experience with sales tax calculations and filing in multiple jurisdictions. BENEFITS Comprehensive benefits (medical with HSA option, vision, dental, and life insurance) Paid parental leave Medical and Dependent FSA 401K match Unlimited PTO Ten company holidays 1 Volunteer day Summer Friday's Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

This job posting was last updated on 9/25/2025

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