Route

Compensation

Full Description

We are Route Buying stuff online can get messy once you hit that “order” button. Managing dozens carrier tracking links, dealing with lost or damaged packages, and resolving issues with customer support can feel like a wild goose chase. That’s why we created the Route — to make the post-purchase experience for consumers like you, and the brands you love, as seamless as possible. Route is on a mission to connect the world’s commerce. Through our network of millions of Route App users and thousands of merchants, we’re making it easier than ever for consumers to track, insure, and discover their favorite products in one place — which connects the world’s best direct-to-consumer brands to happy, repeat customers. Since Route launched in 2018, we’ve been on a journey to build innovative products that empower our customers, all while fostering a people-first, values-driven company culture. We’re looking for talented people across the ecommerce space to join us on the next steps of this adventure. Don’t just take our word for it! Discover what life at Route has to offer. The team The Risk Prevention team is a vital part of Route’s Customer Experience organization. We’re a close-knit, cross-functional crew dedicated to keeping our platform safe, spotting patterns in high-risk claims, and building smarter processes that scale with care. We partner with teams across Legal, Claims, Product, Security, and Customer Success to deliver a post-purchase experience that’s seamless, secure, and built for everyone who uses Route. If you join us, you’ll be part of a high-trust, high-impact team that values thoughtful collaboration, clear communication, and strategic thinking just as much as speed. We believe diverse perspectives make us stronger, and we work together to create solutions that protect our customers, our partners, and the Route community. The opportunity As a Senior Risk Analyst, you’ll help protect Route and our merchant partners from financial risk. You’ll set the vision for our risk strategy, refine fraud prevention tactics, and evolve our program to meet new challenges head-on. Working closely with Legal, CX, and Product, you’ll help shape a scalable framework that stays ahead of emerging threats. You might thrive in this role if you enjoy navigating ambiguity, untangling complex problems, and bringing both sharp analytical skills and team-oriented leadership to the table. We value a variety of perspectives and experiences—what matters most is your curiosity, adaptability, and commitment to building a safe, trusted Route experience for all. What you’ll do Develop and lead Route’s holistic fraud and claims risk mitigation strategy Mentor Risk Analysts, ensuring alignment with team goals and individual growth Identify fraudulent actors and behaviors through data analysis and investigation of claims Assess and monitor merchant accounts for trends that indicate financial risk Partner with third-party fraud prevention vendors and monitor performance Lead response efforts for abnormal fraud activity, conducting root cause analysis and implementing long-term solutions Collaborate cross-functionally with Legal, Compliance, and Claims teams to ensure risk policies align with regulatory requirements Collaborate with Product to build and refine processes that improve operational efficiency and reduce losses Support frontline teams with fraud-related inquiries, communication, documentation, and escalations Must be willing to work with team members to provide weekday coverage for our customers during the holidays What we’re looking for 4+ years of experience in fraud prevention or risk operations, (ecommerce, fintech, or insurance preferred) Strong data analysis skills, including experience with tools like SQL, Looker, or similar Leadership experience with the ability to develop and mentor team members Proactive, curious mindset with a knack for identifying risk before it materializes Clear, confident communicator who can translate data into actionable insights Familiarity with fraud detection tools and third-party risk platforms Comfortable in a fast-paced, ever-changing startup environment Equal opportunity for all Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Total Rewards We know our team works best when everyone feels happy, healthy, and supported. We offer to pay 95% - 100% of your health insurance premiums for you and your family, remote or hybrid work arrangements, unlimited PTO, 401k matching, formalized growth opportunities, learning & development, DEI programs & events, and so much more. Pay Transparency Salary for this role: Nationwide: $76,000 San Francisco Bay Area : $93,000 Los Angeles/ Orange County: $80,000 New York: $82,000 The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Route’s bonus plan for eligible roles. In addition to cash compensation, all Route employees are eligible to participate in Routes equity incentive plan to receive stock options per the terms of the agreement. Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.