Routable

Compensation

Full Description

This a Full Remote job, the offer is available from: California (USA) Revolutionize B2B payments with Routable! We're building the future of how businesses send and receive money, making it fast, seamless, and incredibly simple. Imagine empowering companies like Ticketmaster, Snackpass, and Garmentory to effortlessly manage their finances – that's the impact you can have here. As a Series B startup with $100M in funding, we're focused on sustainable, strategic growth, while moving at a fast pace, creating a rewarding environment for our team. We're not just another payments platform; our modern, easy-to-use API allows businesses to build powerful payment infrastructures simply, giving us a real edge in the market. At Routable, we champion intellectual curiosity, problem-solving, and open communication. You'll be surrounded by a supportive team of experienced professionals who are passionate about what they do. We're a fully remote company, so you can work from anywhere while contributing to a product that's changing the game. We're committed to your growth and will provide the mentorship and resources you need to thrive and make a real difference while doing your best work. About The Role The mission of Strategic Implementation Manager is to guide new clients through Routable’s mass payment and AP solutions. Primarily you will get the opportunity to showcase your work on large Mid-Market clients typically requiring multiple quarters to complete. You will complement these larger deals with a small portfolio of large SMB 90 day projects. You will use your project management, training and objection handling skills to win the hearts and minds of our new clients during the implementation phase. You also get the opportunity to rally cross functional teams from Product, Engineering, Sales and Support who are eager and very customer friendly to help you successfully drive adoption. Measures of success in this role include accounting technical competency, ability to train and drive adoption, ramping both transactions and billing revenue. This role forms deep connections with our clients at all levels of their organization, and provides a main point of contact during this important portion of their customer lifecycle. Responsibilities • Deliver strategic implementation results that combine both Implementation and Adoption results. Both are tracked with the lens of Time to Value. Ensure project success by tracking project documentation and timelines, guiding clients from discovery to go live. • Capture Sold Revenue. You also will uncover and book add-on Revenue during the Implementation process. • Be a player coach by directly leading multiple implementation projects at a time. Results include ramped Transactions, ramped Billing Revenue, and the creation of Routable promoters that graduate to Customer Success. Assist your team to accomplish the same results. • Become a Routable Expert. This skill is required to help clients master our current product and understand the rapidly growing product roadmap. You should help clients love our product of today and make sure they eagerly look forward to our future product growth. • Work cross-functionally across Pre Sales and Post Sales to achieve process and success alignment. We enjoy working together solving the problems that naturally exist between Technology, Process, and our Customers. Enjoy the journey. • Work cross-functionally. As the front line of adoption you are exposed to a myriad of customer options and requests. You should be able to communicate fluently with our product and engineering teams to help develop a best-in-class solution as our product evolves. • Provide clear and organized reporting regarding results, activities and updates. Follow our onboarding playbooks and make improvements to our current process. Your reporting and findings will be consumed company wide for ongoing learnings and impact. Minimum Qualifications • Experience with fintech and payments • Experience with technical integrations and implementations • Experience with project management, consulting, or customer success experience around SaaS applications • Successful professional track record in a customer-facing capacity • Self-starter and comfortable in a fast past startup environment • Comfortable leading discovery conversations, training sessions, and troubleshooting with clients • Driven to hit and exceed operational targets Preferred Qualifications • Familiarity with accounting principles and ledgers (Netsuite, QBO, Sage, etc.) • Accounts Payable knowledge • Experience implementing APIs Location You must be currently authorized to work in the United States on a full-time basis. We are a remote first company! Rather than restrict ourselves to only find talent in one city, we’d rather find the absolute best people regardless of where they live. One amazing benefit to our remote culture, is that it enables our team to enjoy traveling ✈️ more regularly since they can work from wherever! Reporting This Strategic Implementation Manager role reports directly to the Manager of Implementation and participates in the Post Sales Leadership steering team which includes both executive and cross department leadership. The collaborative nature of the company and the importance of this role allows for lots of interaction across all departments and levels of leadership. About Routable Our Core Values At Routable, we are driven by our values. Our values act as guiding principles when it comes to our work, our hiring practices, and ourselves. We talk about them every day and praise each other based on our ability to embody them. • Engage with Empathy: Have empathy and a deep understanding for your peers, and our customers. This means no ego and cultivating relationships by actively listening to each other's needs. • Volunteer Assistance: Helping others is always a priority, even when it is not immediately related to the goals that we are trying to achieve. We make it a point to foster an environment of inclusiveness for our remote team. • Own it: We are all company owners and we act like it. We make data driven decisions and jump at the opportunity to be accountable. Taking action when you see a problem is our default state. • Build with Purpose: We are collectively building the product and company of our dreams. We are intentional with everything we do and are always looking for ways to improve. We sweat the details. • Expect Authenticity: We do not compromise our values when it comes to our team and our customers. We champion originality. Be yourself. Everyone else is already taken. Perks • Great Health, Dental, and Vision Insurance • Competitive salary • Stock Options • 401k • Work from Home Stipend • We're a remote team • Flexible vacation policy Inclusive Employer Routable welcomes employees from varied backgrounds and walks of life, and it’s reflected in our diverse community of Routers. Routable is proud to be an equal opportunity employer and is committed to administering personnel actions, including hiring, training, promoting and compensating its employees, without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law. This offer from "Routable" has been enriched by Jobgether.com and got a 75% flex score.