Ross Stores

Compensation

Full Description

Description: As a Field Customer Experience Manager at Ross Stores, you will serve as a vital leader driving the daily energy of our retail environment. This role is perfect for a hands-on supervisor who enjoys the fast-paced nature of "off-price" retail and can balance high-level operational strategy with real-time floor management. You will be the primary advocate for our customers, ensuring that every person who walks through our doors experiences the thrill of the hunt in a clean, organized, and friendly atmosphere while leading a team that feels supported and empowered. Qualifications: • Extensive experience in a service-oriented environment with a track record of leading and developing diverse teams. • Clear, professional communication skills with a command of the English language. • Tech-savvy enough to navigate modern retail tools, from digital inventory systems to POS hardware. • Competence in retail mathematics to accurately manage store finances, cash office security, and inventory data. • A flexible schedule that allows for evening, weekend, and holiday coverage based on store needs. • The physical capability to stay mobile throughout a shift, including the ability to bend, reach, and move merchandise regularly. Benefits: • Stability: Join a flourishing Fortune 500 company with a proven track record of financial success. • Advancement: Take advantage of comprehensive leadership training built to turn managers into long-term executives. • Community: Work in a culture that prioritizes local engagement and making a positive neighborhood impact. • Belonging: Thrive in a workplace dedicated to DEI (Diversity, Equality, and Inclusion) where every voice matters. • Support: Collaborate with a team of peers who value problem-solving and mutual success. Responsibilities: • Serve as the primary Manager on Duty, taking full responsibility for opening and closing procedures and store security. • Optimize the checkout experience by managing Front End flow to keep wait times low and service quality high. • Oversee the entire merchandise process, ensuring freight is processed quickly and floor displays meet company standards. • Maintain a safe environment by strictly following loss prevention guidelines and workplace safety policies. • Keep the store "Grand Opening Ready" by auditing fitting rooms, stockrooms, and sales floor organization. • Manage essential back-office tasks such as employee scheduling, payroll accuracy, and daily cash reconciliation. • Provide active, on-the-floor coaching to associates, helping them refine their skills and meet productivity goals. • Coordinate seasonal floor sets and promotional updates to ensure marketing visuals are consistently accurate.