Ross Stores

Compensation

Full Description

Description: As an Area Operations Manager at Ross Stores, you will serve as a vital link between corporate strategy and store-level execution. This leadership role focuses on optimizing operational efficiency and driving performance across multiple locations within your assigned territory. You are tasked with mentoring store management teams to achieve peak productivity, ensuring that every location reflects the Ross commitment to value and organized retail standards. By balancing high-level strategic planning with a hands-on approach to problem-solving, you will help create a thriving environment where both associates and customers feel supported and valued. Qualifications: • Strong aptitude for overseeing complex retail workflows and procedural systems. • Deep business acumen with the ability to think strategically about regional growth. • Proven ability to organize, prioritize, and align team goals with corporate objectives. • Collaborative mindset capable of working effectively with diverse groups of people. • A leadership style rooted in setting a positive example and motivating others to succeed. • Clear and professional communication skills tailored for various audiences, from executives to entry-level associates. • Confidence in performing fundamental retail mathematics and financial calculations. • Technical proficiency with standard store hardware, including handheld scanners (PDTs), POS registers, and computers. • Physical stamina to remain active on the sales floor, including walking and standing for long durations. • Willingness to perform physical labor such as reaching, kneeling, climbing, and lifting. • Ability to handle heavy lifting or moving of equipment and merchandise (up to 25 pounds or more). • Competency in using essential maintenance and stockroom tools like ladders and rolling racks. • Flexibility to adapt to additional requirements based on the unique needs of the area. Benefits: • Clear pathways for professional development and upward mobility within the company. • Competitive base pay starting between $16.50 and $17.00 per hour. • Pay rates are determined based on individual experience, specialized skills, and geographical location. • Access to a broader total rewards package designed to support employee well-being. Responsibilities: • Maintain a high standard of customer satisfaction by ensuring seamless operations across all area stores. • Act as a mentor and coach to Store Managers, providing the guidance necessary for team development. • Enforce company visual and operational standards to ensure merchandise is presented correctly and professionally. • Stay actively involved in daily operations, moving between locations as needed to address business priorities. • Take initiative on special projects and tasks that improve the regional bottom line. • Promote a "safety first" culture by monitoring the sales floor for hazards and maintaining clear emergency exits. • Foster a respectful and inclusive workplace through courteous interactions with all staff and visitors. • Utilize company recognition tools to boost morale and celebrate significant team milestones. • Step in to assist with front-end tasks, such as ringing up sales or providing product information, during peak times. • Represent the Ross brand with integrity, serving as a professional ambassador at all times. • Oversee store presentation and cleanliness, including necessary custodial tasks to maintain a welcoming environment. • Coordinate the rapid transition of new inventory from the stockroom to the sales floor according to merchandising guides. • Execute loss prevention strategies and ensure strict adherence to merchandise protection protocols. • Manage sensitive data, including cash and credit information, with the highest level of confidentiality and honesty. • Ensure all financial procedures, specifically Mark-Out-of-Stock (MOS) and cash handling, are followed precisely. • Optimize operational workflows by identifying and removing inefficiencies to maximize labor productivity. • Focus on talent management by identifying high-potential associates and working to retain top performers. • Maintain transparent communication lines to ensure all corporate initiatives are understood and executed.