Rose International

Compensation

Full Description

***Only qualified Digital Messaging Operations Analyst candidates with the ability to work REMOTE from any US location to be considered for this position. ***Required Education:• Bachelor’s degree or equivalent professional experience.Required Qualifications/Experience/Skills:• 1-3 years of experience in operations, project coordination, or digital support roles.• Strong organizational and follow-up skills.• Experience working with calendars, trackers, or project management tools.• Comfortable documenting processes and maintaining operational artifacts.• Strong written communication skills.• High attention to detail and reliability.• Ability to work in a fast-paced, deadline-driven environment.• Comfortable following established processes and workflows.Role: This is an analyst-level operations role focused on execution, coordination, and operational hygiene.Key Responsibilities:Readiness & Operational Coordination• Prepare and distribute readiness agendas for Digital Messaging meetings.• Draft and post readiness recaps, including action items, owners, and follow-ups.• Track readiness issues and ensure updates are communicated clearly.• Maintains readiness milestones within the Digital Messaging Calendar.• Support ongoing readiness coordination.Calendar & Deployment Support• Maintain and update the Digital Messaging Calendar based on priorities, sequencing, and direction set by Operations leadership.• Coordinate deployment readiness by confirming required steps is completed prior to launch.• Support go/no-go readiness checks and monitor deployments for issues.• Flag deployment risks or gaps to Operations leadership as needed.Smartsheets & Workflow Management• Maintain and update Smartsheets across Email, Push, and SMS.• Ensure work is logged, tracked, and up to date.• Support template usage, views, and data consistency.• Assist with workflow hygiene and follow-up tracking.Ticketing & Intake Support• Manage ticket intake for Digital Messaging requests.• Ensure tickets are complete, routed correctly, and aligned to intake standards.• Track open requests and follow up on missing information.• Support SLA tracking and operational follow-ups.Push & SMS Process Documentation• Maintain Push and SMS process documentation, runbooks, and reference materials.• Ensure documentation reflects current workflows and standards.• Support organization and accessibility of Push & SMS operational resources.Cross-Functional Coordination• Serve as a second point of contact for routine operational questions and workflow coordination.• Support clarification of requirements and timelines with partners.• Help resolve day-to-day workflow issues and reduce operational friction.• Escalate priority conflicts or unresolved issues to manager.Preferred Qualifications• Familiarity with Email, Push, or SMS operations.• Experience using Smartsheets or similar project management tools.• Experience supporting readiness or deployment processes.• Comfort working cross-functionally with multiple teams.• Interest in operations, workflow optimization, process improvement & project coordination.**Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**