ROCS Grad Staffing

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Why You Want to Work Here: A growing organization is seeking a Custom Design Project Manager to support customers through the custom product design and ordering process. This role acts as the bridge between customers and the internal design team—helping bring custom ideas to life while ensuring a smooth, efficient experience from concept to completion. This is a great opportunity for someone who enjoys working in a fast-paced, process-driven environment and wants to build a career in customer-facing operations, project coordination, or account management. Key Responsibilities • Serve as the primary point of contact for customers submitting custom design requests • Coordinate with the internal art/design team to review and finalize mockups • Guide customers through design options, product selections, and approvals • Manage quotes, follow-ups, and order progression from start to finish • Track and respond to customer inquiries via phone, email, and support systems • Maintain accurate records of customer interactions and order details • Ensure a high level of customer satisfaction throughout the process Qualifications • 1–2+ years of experience in customer service, retail, sales, or client-facing support preferred • Strong written and verbal communication skills • Comfortable working in a high-volume, fast-paced environment • Detail-oriented with the ability to manage repetitive, process-driven tasks • Positive, team-oriented attitude with a willingness to learn • Experience with CRM or help desk platforms (e.g., Zendesk, Salesforce, HubSpot) • Familiarity with e-commerce or order processing systems