via Remote Rocketship
$60K - 90K a year
Provide customer support and troubleshoot complex technical issues in enterprise environments.
Extensive experience in technical support, troubleshooting, and escalation management across multiple platforms.
Job Description: • Provide customer support through the performance of installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of Rockwell equipment and systems. • Program PLCs and HMIs systems for new or modified equipment utilizing RSLogix 5, 500, 5000, FactoryTalk Studio software, Studio5000, ControlLogix and CompactLogix. • Program and commission AC and DC drive on web handling systems. • Maintain automation and equipment including working with voltages up to 600VAC and 800 VDC. • Troubleshoot problems, identify, and implement new or amended system functionality, identify operational process gaps, and take corrective actions. • Execute initiatives supporting our automation strategy, manage operating workflows and progress continuous improvement opportunities. • Develop and write documentation as required (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.). Requirements: • High School Diploma or GED • Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening. • The ability to travel up to 50% of the time. • A valid drivers license. • 6+ years of related experience in Low or Medium Voltage Drives, HMIs, Small and Large controllers • Experience working with sales and business leads to identify new contract opportunities and ensuring customer satisfaction of service offerings. • Experience with networks including EtherNet, ControlNet, and DeviceNet Benefits: • Health Insurance including Medical, Dental and Vision • 401k • Paid Time off • Parental and Caregiver Leave • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
This job posting was last updated on 2/23/2026