Rocket Lawyer

Compensation

Full Description

Description: • Maintain subject matter expertise and lead Operational business process optimization through comprehensive process documentation, gap analyses, and remediation planning/execution • Own, maintain and create detailed end-to-end business process documentation for Operational and partner teams, including policies, keystroke-level work steps, systems/tool inventory, inputs, deliverables, dependencies, points of risk, and improvement recommendations • Create and maintain gap analyses of existing Operational processes, policies, products and tools; lead cross-functional remediation efforts • Serve as Operational subject matter expert and represent Operations in cross-functional projects to ensure business requirements are met • Manage third-party/external partners, ensuring deliverables meet expectations and cultivating supplier relationships • Own the Salesforce implementation used by Support, Sales and Fulfillment teams; gather requirements, design scalable solutions, and maintain the implementation roadmap • Engage with and lead Product Development efforts as needed to ensure sales, fulfillment, support and renewal processes and tooling are implemented • Ensure training curriculum and reference material are created and maintained • Lead a team of tool administrators and project managers delivering projects to optimize Operations identified through monitoring business operations Requirements: • 10+ years’ leading program management teams and large scale projects in a distributed organization • Ability to build trust, foster strong working relationships and collaboratively work with stakeholders of all levels, positively influence outcomes • Clear and effective written and verbal communication skills and ability to distill and convey information in a concise and compelling manner • Strong organizational and program management skills to manage a wide range of incoming requests and responsibilities • Demonstrated skill in delivering detailed, work-step level business process documentation and ability to provide higher level summaries as appropriate • Strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results • Maintains unsurpassed attention to detail and command of business details • Capable of understanding technology and maintaining mastery of the business • Demonstrated experience synthesizing cross-functional business requirements into roadmap and managing timelines, deliverables, etc. • Self-starter who enjoys problem-solving with little direct supervision. Ability to learn quickly with a high tolerance for ambiguity and complexity • Experience leading teams through tight deadlines and complex initiatives • Strong Salesforce knowledge and at least 2+ years’ of hands on experience with both Service and Sales Cloud Benefits: • Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees) • Unlimited PTO • Competitive salary packages • Life insurance • Disability benefits • Supplemental Optional Life Insurance Benefits • FSA Options Optional • HSA with Company Match • 401k program with Company Match • Wellhub & ClassPass fitness platforms • Comprehensive Pet Insurance options • Financial Wellbeing & Student Loan Program access • Access to additional Mental Health & Wellbeing resources • Pre-tax Commuter/Transit Benefits • Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates