Roche

Compensation

Full Description

Job Description: • Provides technical leadership to support assigned existing systems, product lines and associated processes within the Roche North American Region (NAM) portfolio • Is focused on defining and standardizing the best implementation process for assigned systems • Will be focused on automation implementations and providing support and mentoring to local team on best practices • Utilizes numerous engagement mechanisms as necessary, to collect relevant data, perform analysis, and develop recommendations that cumulate in the successful resolution of the most complex customer issues • Contributes a high level of subject matter expertise and support to customers, field sales and support teams, as well as key internal Roche stakeholders (Marketing, Quality/Regulatory, Commercial Education, Supply, etc.) • Consults directly with key Sales, Marketing and Support leaders with regards to current strategies, priorities and business opportunities • Helps identify workflow improvement opportunities and provides on-site coaching and mentoring to cascade/support “Best Practices” • Collaborates with and provides regular feedback from Customers, Field Representatives and Customer Support back to Commercial Education to constantly improve general equipment/systems trainings • Establishes and maintains a positive working relationship with customers Requirements: • Bachelor’s Degree and two years of laboratory IT, general IT, product line experience or 4 years experience • Experience installing and evaluating complex laboratory analyzers, IT products, Automation systems • ASCP-certified Med Tech or Medical Laboratory Scientist with at least 3 years of experience working with automation, middleware, and/or LIS systems in a clinical laboratory (hospital, IDN, or reference laboratory) • Effective customer-facing skills: highly proficient communication skills, positive attitude, and willingness to foster strong internal/external customer relationships • Effective time-management, organization, and prioritization skills; ability to work as a field-based individual contributor with independence and autonomy Benefits: • Company car is provided with this position • Relocation benefits are not available for this job posting