Robert Half

Compensation

Full Description

We are looking for a dedicated Medical Customer Service Representative to join our team in Carmichael, California. In this role, you will provide exceptional support to patients and healthcare providers, ensuring smooth operations within a medical office setting. This is a long-term contract position, offering a consistent schedule and the opportunity to make a meaningful impact on patient care.Responsibilities:• Serve as the primary point of contact for patients, addressing inquiries and providing accurate information about medical services.• Schedule patient appointments efficiently while ensuring proper documentation and compliance with clinic procedures.• Verify medical insurance details and assist patients with billing inquiries to ensure transparency and satisfaction.• Utilize electronic practice management systems to maintain accurate patient records and streamline office operations.• Handle inbound calls professionally, offering assistance and resolving concerns in a timely manner.• Support the medical team by managing administrative tasks and coordinating patient interactions.• Conduct reminder calls for upcoming appointments, ensuring patients are informed and prepared.• Facilitate patient check-in and check-out processes, maintaining a welcoming and organized environment.• Collaborate with healthcare professionals to optimize clinic workflow and enhance patient experiences.• Operate standard office equipment and software to complete daily administrative responsibilities effectively.