Robert Half

Compensation

Full Description

We are looking for a dedicated Medical Customer Service Representative to join our team in Carmichael, California. In this role, you will provide exceptional support to patients and medical staff, ensuring smooth operations and high-quality service. This is a long-term contract position offering an excellent opportunity to develop your skills in a collaborative healthcare environment.Responsibilities:• Handle incoming calls from patients and provide information regarding appointments, billing, and general inquiries.• Manage patient scheduling, ensuring accurate and timely coordination of appointments.• Verify medical insurance details and assist patients with understanding their coverage.• Maintain and update patient records using electronic practice management systems.• Conduct reminder calls to confirm appointments and reduce no-show rates.• Collaborate with medical staff to support clinic operations and enhance physician efficiency.• Utilize medical terminology to communicate effectively with patients and healthcare professionals.• Operate office equipment and software to streamline administrative tasks.• Deliver excellent customer service to foster positive patient relationships and uphold the clinic's reputation.