Robert Half

Compensation

Full Description

We are looking for a dedicated Customer Service Representative to join our team in Metairie, Louisiana. This short-term contract to permanent position offers an exciting opportunity to provide exceptional support to customers while working in a fast-paced and collaborative environment. We value professionalism, empathy, and the ability to handle challenges with a positive attitude.Responsibilities:• Manage a high volume of incoming calls, exceeding 100 calls daily, while maintaining professionalism and efficiency.• Upload and organize over 20 documents per day into digital files to ensure accurate record-keeping.• Provide empathetic and patient assistance to callers, including handling irate individuals with professionalism.• Multitask effectively to balance call handling, documentation, and other administrative tasks.• Collaborate with team members to foster a supportive and productive work environment.• Utilize word processing software and other Office tools to perform daily tasks and maintain organized records.• Operate and manage a multi-line phone system to ensure smooth communication flow.• Deliver exceptional customer service by addressing inquiries and resolving issues promptly.