Robert Half

Compensation

Full Description

We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Fort Mill, South Carolina. In this role, you will play a pivotal part in ensuring customer satisfaction and supporting sales operations through effective communication and organizational skills. This is a Long-term Contract position ideal for someone who thrives in a fast-paced, collaborative environment and is committed to providing exceptional service.Responsibilities:• Prepare and manage customer quotes with a high level of accuracy and attention to detail.• Communicate proactively with customers to address inquiries, ensure satisfaction, and facilitate the progression of sales opportunities.• Perform precise data entry into internal systems to maintain up-to-date and accurate records.• Collaborate with internal teams to deliver seamless and efficient customer experiences.• Handle administrative tasks that contribute to the smooth operation of the department.• Respond to inbound and outbound customer calls in a thorough and courteous manner.• Support the coordination of processes to improve workflow and customer service delivery.• Identify areas for improvement and contribute ideas to enhance customer service operations.• Maintain a friendly and attentive demeanor while interacting with clients and team members.• Adapt to new systems and tools quickly to ensure ongoing efficiency.