Robert Half

Compensation

Full Description

We are looking for a success-driven and detail-oriented Customer Service Representative to join our team in Charlotte, North Carolina. This Contract to permanent position offers an opportunity to support a dynamic retail furniture business while delivering exceptional service to customers. The ideal candidate will thrive in a collaborative environment and play a key role in ensuring smooth order processing and customer satisfaction.Responsibilities:• Confirm customer orders placed online, provide updates regarding order status, and address any product or shipping concerns, including backorders and availability issues.• Handle minor upselling activities, such as promoting product swatch bundles to enhance customer experience.• Collaborate with the operations team to prepare swatch kits and assist in coordinating order fulfillment logistics.• Research and compare shipping rates, offering customers accurate shipping options and information.• Perform administrative tasks such as data entry, correspondence, and record keeping.• Utilize internal systems and Microsoft Office tools effectively to manage customer inquiries and orders.• Contribute to a positive and supportive office atmosphere, working closely with a small team.• Communicate professionally with a diverse range of customers and team members to ensure excellent service delivery.• Participate in problem-solving efforts to address customer concerns and improve processes.