Robert Half

Compensation

Full Description

We are looking for a dedicated Customer Relations Representative to join our team in San Diego, California. This is a long-term contract position that offers the opportunity to provide exceptional service while supporting various administrative and operational tasks. The ideal candidate will excel in communication, organization, and problem-solving, ensuring smooth processes and positive customer experiences.Responsibilities:• Ensure the accurate and timely production of copy work and delivery to designated parties.• Review payments to identify duplicates or determine proper reassignment to the correct claims.• Draft and prepare correspondence, including letters, as required.• Organize and process outgoing mail efficiently for postal services.• Manage monthly supply orders and monitor inventory levels to ensure adequate stock.• Collaborate with adjusters and medical professionals to transition injured workers to new primary treating physicians.• Communicate proactively with supervisors regarding any issues that may affect workflow, insured parties, claimants, vendors, or company operations.• Provide prompt assistance to both internal and external customers, meeting commitments independently.• Perform additional support tasks as assigned to contribute to team goals.• Maintain compliance with company policies, procedures, and project timelines.