Robert Half

Compensation

Full Description

Qualifications:• Associate degree, preferably in finance, health, business administration or a related field• Fluency in applicable office technology and software, including Microsoft 365 and its component parts• Written and verbal communication skills• Excellent interpersonal skills• Experience in quality improvement, compliance, and/or insurance preferred• Aflexible schedule to accommodate communicationwith working families• Bi-lingual English/Spanish preferredCore Competencies:• Conveys ideas and facts, both verbally and in writing, using language that others will best understand; listens with undivided attention while seeking to understand• Makes decisions with knowledge of facts, goals, constraints, and risks within the scope of their position, including consideration of the health and safety of all stakeholders• Develops solution-focused and creative ideas when problem solving and working to achieve goals• Takes personal responsibility for the quality and timeliness of work, is resourceful and achieves results with little oversight• Adapts to changing business needs, conditions, andwork responsibilities• Displays an on-going commitmentto learning and professional development; responds positively to coaching and feedback• Facilitates collaborative, professional, and productive relationships with all agency stakeholders• Supports a work environment that embraces and appreciates diversity• Strong ability to work independently, manage multiple complex and high priority assignments2 August 2025Responsibilities and Skills Required:• Communicate with families via phone to ensure the timeliness and quality of service delivery is provided in accordance with contracted standards; skills includeo A true interest in and enthusiasm for direct communication with the families we serveo Effective communication with families whose healthcare system knowledge may be limitedo Troubleshootingo Ability to process complaintso De-escalationo Directitems of concern to the appropriate staff member for follow-upo Record details of family contacts and actions taken if anyo Develop quarterly reports based on the data collected• Complete monthly auditing youth charts, including:o Review of family and youth charts to ensure the amount, timeliness and quality of service delivery is provided in accordance with contracted standards; skills include Attention to detail Efficient use of resources Efficienttime management Strong organizational skills• At the instruction of the Compliance Supervisor, process family medical records requests• Maintain strict confidentiality of all compliance matters, includinginformation and processes• Provide additional data reporting and