Road Scholar - Educational Travel

Compensation

Full Description

Road Scholar is the nonprofit world leader in educational travel for older adults. Our mission is to inspire adults to learn, discover, and travel. With thousands of programs across the globe-including in-person, online and on the water-we believe curiosity is the key to a well-lived life. At Road Scholar, we are committed to fostering a culture of inclusivity and belonging. We believe that by valuing a wide range of perspectives and experiences, we create a stronger, more innovative organization that reflects the communities we serve. In addition, we are dedicated to being an environmentally sustainable organization. From the way we design our programs to how we operate as a team, we are striving to reduce our environmental impact and create a positive legacy for future generations. About the role... Join our fast-paced Programs team and be a part of one of the nation's most dynamic not-for-profit organizations. The Coordinator, Program Operations is an integral member of the Operations Team, working closely with Operations Managers, outside educational partners and vendors, to ensure smooth operations of Road Scholar Programs – Domestic, International and Afloat. Road Scholar offers a remote-first work environment. The compensation for this non-exempt hourly position is $22.40/hr. In order to be considered, please submit a cover letter with your resume telling us why you are interested in the position. You will... • Serve as a key resource, supporting multiple Operations Managers on up to 25 program itineraries, spanning diverse product lines and program types. • Manage and balance multiple timelines and deadlines simultaneously, ensuring accuracy, organization, and timely delivery of program needs. • Independently manage the coordination and confirmation of program logistics, including hotel accommodations, field trips, transfers, meals, special needs and additional program staff for 25+ assigned programs. • Support the negotiation and vendor management of contracts and agreements for services, adhering to each program and vendor budget. • Independently respond to complex customer service requests with clear and timely communication, addressing program questions and special requests. Focus on providing effective solutions while supporting and encouraging participant enrollments. • Daily analysis of enrollments and space allotments on programs, ensuring optimal use of capacity in keeping with contractual deadlines • Independently assess and resolve program issues by reviewing, troubleshooting, triaging, and implementing necessary changes before and during program execution; exercise sound judgment to determine when to escalate complex situations. • Assist on pre-program briefings with on-site program staff • Post program review and reconciliation of financial details and invoices for vendors, staff and other program expenses • Work closely with the Program Administration and Program Services teams to ensure the materials and reports are created and distributed on time and with the highest level of accuracy. • Develop comprehensive knowledge of program content and destinations to serve as a go-to resource for assigned regions. • Will be required to attend and work on certain programs related to the position • Ability to manage and maintain work in multiple systems • Moderate travel and some evening and weekend work required • Additional duties assigned You Need... • Bachelor's Degree preferred or equivalent experience • Organized professional with 2-3 years relevant experience • Pro-active, motivated individual who is results-oriented • Experience in a fast-paced business environment with the ability to manage multiple or competing priorities and meet tight deadlines. • Strong relationship management skills with a focus on proactively identifying and resolving issues in collaboration with internal and external stakeholders. • Analytical skills and high attention to detail is essential • Excellent verbal/written communications, interpersonal, and problem solving skills • Ability to work collaboratively in a multi-functional team environment • Strong system skills; comfortable in a complex environment Why join the Road Scholar Team... We offer competitive compensation and excellent benefits: • Medical, Dental and Vision Insurance • 20 days PTO annually • Paid shutdown between Christmas and New Years! • Ability to work remote! • Paid Holidays (14) • Retirement Plan with a company match up to 5% • Identity Protection • Unlimited On-line Training through Linkedinlearning.com • Learn more at https://www.roadscholar.org/careers/ In order to be considered, please submit a cover letter with your resume telling us why you are interested in the position. Interviews will be conducted in early January with an estimated start date of early February. Road Scholar supports diversity in our staff, participants and programs. An Equal Opportunity Employer Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applications for all positions without regard to race, color, religion, gender national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law. At Road Scholar, we are committed to cybersecurity and to providing a safe experience for job seekers. All official communication regarding employment opportunities will come exclusively via email form the official Road Scholar domain or from our applicant tracking system URL recruiting.ultipro.com. We never conduct interviews through texting applications or instant messaging platforms. If you receive an employment offer or other correspondence form an individual at Road Scholar you have not met, or from a non-Road Scholar email domain, it may be a phishing attempt. Skills Required • Administrative Preferred • Detailed-oriented • Microsoft Office Suite • Organizational • Written and Verbal Communication Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.