Risepoint

Compensation

Full Description

Risepoint is an education technology company that provides world-class support and trusted expertise to more than 100 universities and colleges. We primarily work with regional universities, helping them develop and grow their high-ROI, workforce-focused online degree programs in critical areas such as nursing, teaching, business, and public service. Risepoint is dedicated to increasing access to affordable education so that more students, especially working adults, can improve their careers and meet employer and community needs. Contact Center Specialists provide outstanding service to on-line students and prospective students through a combination of outbound and inbound phone calls in a high-volume environment. Contact center specialist utilize contact center-related technology to reach out to prospective students who have expressed an interest in one of Academic Partnerships’ partner university programs. This is a work from home position. Main Responsibilities  Presenting information and answering initial questions about online degree programs offered by AP’s university partners.  Being professional, friendly, helpful and accurate in all calls, and consistently adhering to applicable policies, practices and compliance requirements.  Acting as a team player within the team and across all the departments who rely on services from the SCS team.  Working in alignment with the 1AP culture of performance through collaboration, exhibiting the core values of Integrity, Initiative, Teamwork, Results, Kindness and Diversity & Inclusion.  Striving to be effective and efficient, paying attention to the critical metrics of the position and holding oneself accountable to help the department achieve its goals.  Becoming proficient on the various technology and telephony systems used by the team.  Speaking up and providing feedback to leadership regarding the systems, practices and experiences employed by AP and the feedback provided by prospective and current students.  Performing special projects and providing feedback to management to improve the student and employee experience.  Documenting interactions and using AP’s systems in adherence with AP’s training, practices and policies.  Engaging in other special projects as assigned Job Requirements  Bachelor's degree preferred or commensurate work experience  Two or more years of combined prior experience in inside sales, call center, recruitment, or student enrollment services  A service-oriented and helpful mindset  Outstanding multi-tasking skills and ability to thrive in a fast-paced and dynamic environment Academic Partnerships  Excellent verbal and written communication skills via phone, text, and email  Open to direct feedback and continuously adapting to new information to optimize performance  Goal oriented and a record of exceeding job expectations  Experience handling high call volume in an effective, professional and efficient manner  Expertise in MS Office products and ability to quickly learn how to use a variety of software Other  Flexibility to work various shifts, including evenings, weekends, and overtime Risepoint is an equal-opportunity employer and supports a diverse and inclusive workforce. Reliable. Empowered. Adaptable. Customer-centric. Heart. These are some of the words that describe Risepoint employees. We have spent the past nearly 20 years helping universities grow by expanding access to affordable, life-changing education for working adults. As an education technology company that provides trusted partnership and expertise to more than 125 universities and colleges, we primarily work with regional universities, helping them create online programs in critical areas such as nursing, teaching, business, and public service. We are dedicated to increasing access to affordable education so that more students can improve their careers and their communities.