Rippling

Compensation

Full Description

Note: The job is a remote job and is open to candidates in USA. Rippling is a company that provides a unified platform for HR, IT, and Finance management. They are seeking a Technical Account Manager to build long-term relationships with customers, provide technical consultation, and drive product adoption while ensuring an excellent customer experience. Responsibilities • Act as a trusted technical and strategic advisor by becoming a subject matter expert across Rippling’s entire platform, including complex and regulated fields like payroll, benefits administration, and HR • Provide proactive technical consultation to help customers optimize their workflows, implement best practices, and increase adoption of new features • Serve as a primary escalation point for critical customer issues, working cross-functionally with internal Support, Product, and Engineering teams to drive rapid resolution and provide comprehensive root-cause analyses • Build long-term relationships by owning a book of about 20 clients, guiding them through key milestones such as open enrollment and year-end payroll filing • Identify and qualify add-on opportunities and support renewal negotiations in partnership with your Account Manager counterparts • Master the Rippling product suite and the nuances of how our offerings work together • Work directly with customers to understand their core business needs and advise on the most effective Rippling solutions Skills • 4+ years of experience in a technical, customer-facing role supporting a dedicated book of business at a B2B SaaS company (e.g., Technical Account Manager, Customer Success Manager, Account Manager, etc.) • Demonstrated ability to manage a portfolio of 10 - 30 enterprise accounts and adapt to changing responsibilities • Proven subject matter expertise in one or more of the following: HR, Payroll, Benefits Administration, or IT • Exceptional problem-solving and technical troubleshooting skills • Stellar written and verbal communication skills with a track record of building strong customer relationships • Hands-on experience resolving complex customer escalations • Passion for training both customers and internal teams • Experience at a technology-focused PEO or HRIS company • Experience with a multi-product platform Benefits • Competitive salary • Benefits • Equity Company Overview • Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.rippling.com. Company H1B Sponsorship • Rippling has a track record of offering H1B sponsorships, with 2 in 2025, 42 in 2024, 70 in 2023, 81 in 2022, 33 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.