Ride Connection

Compensation

Full Description

Mobility Supervisor – Mobility for Health Program Ride Connection | Portland Metro Area Ride Connection is seeking a compassionate, equity-driven Mobility Supervisor to provide leadership within our Mobility Management Department’s Mobility for Health Program. This key role will support advancing our mission to deliver accessible, customer-centered transportation by focusing on the needs of people with disabilities, older adults, and individuals with low incomes—especially those facing language and systemic barriers to services and transportation. The Mobility for Health Program promotes independence, dignity, and inclusion by building community partnerships and offering personalized coaching that helps individuals navigate transportation and overcome barriers. As Mobility Supervisor, you will guide a dedicated team whose work promotes independence and connects people to transportation resources and their communities. Who You Are You are a collaborative leader who values equity and community engagement. You bring strong interpersonal skills, the ability to coach and mentor others, and a commitment to serving historically marginalized populations. What You’ll Do As a Mobility Supervisor you would provide day-to-day leadership, oversight, and support to Mobility Specialists and Travel Options Counselors, ensuring consistent service quality and strong alignment with Ride Connection’s values and goals. Responsibilities will include: * Lead with integrity, professionalism, and clear communication * Foster a culture of trust, learning, and continuous improvement * Represent Ride Connection at meetings, events, and public venues, supporting program visibility and strengthening community partnerships including presentations.  * Promote customer-centered service grounded in dignity, respect, and equity * Oversee onboarding, training, coaching, and retention of team members * Monitor staff performance, documentation, and program compliance * Coordinate referrals, scheduling, and service assignments * Support inclusive practices and culturally responsive service delivery * Guide staff in maintaining accurate up to date knowledge of regional transportation information * Strengthen relationships with community members, partners, and stakeholders * Participate in program evaluation, quality improvement, and reporting * Ensure staff follow organizational policies and meet professional standards * Provide backup coverage and additional support as needed Required Qualifications: * Bachelor’s degree in a related field or equivalent experience * 1–2 years of leadership experience in a social services environment * Experience working with older adults and individuals with disabilities * Demonstrated commitment to equity-based, culturally responsive practice * Strong listening, interviewing, and problem-solving skills * Ability to coach staff and provide constructive feedback * Excellent verbal and written communication skills * Training and facilitation experience; comfortable speaking to groups * Strong organization and time management skills * Ability to work independently and as part of a diverse team * Proficiency with Microsoft Office and related software * Reliable transportation for work-related travel * Valid Oregon or Washington driver’s license with acceptable driving record * Ability to pass a national criminal background check (including fingerprints) Preferred Qualifications * Knowledge of Portland Metro transportation systems and services * Prior supervisory experience * Education in Social Work, Psychology, Education, Counseling, or related fields * Bilingual or multilingual proficiency (especially in Cantonese, Mandarin, Russian, Spanish, or Vietnamese) * Experience in nonprofit or mission-driven organizations Work Environment, Travel, & Schedule This role is primarily office-based with some community-based work. It involves prolonged computer use, verbal communication, and light lifting. Travel and regular interaction with staff, partners, and customers is required. This includes: * Travel throughout the Portland Metro area * Occasional evening or weekend work may be required * Flexibility and dependable transportation are essential *Please provide a cover letter with your application Why Join Ride Connection? At Ride Connection, we believe transportation is about more than getting from place to place—it’s about access, equity, and quality of life. Our team is collaborative, mission-driven, and deeply committed to serving our community with dignity and respect. If you’re passionate about making a difference and want to be part of a team that values compassion, creativity, and inclusion, we’d love to hear from you. Ride Connection is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace that reflects the communities we serve. It is our policy to provide equal employment opportunities to all individuals, regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We are dedicated to creating an environment that values diversity and ensures all individuals are treated with respect and dignity. Ride Connection actively promotes affirmative action and strives to create a workforce that is reflective of the diversity of the communities we serve. To learn more about Ride Connection please visit https://rideconnection.org [https://rideconnection.org]