Revolution Technologies

Compensation

Full Description

Technical Support Coordinator (1-Year Contract) – Southwest Orlando, FL (Onsite) Position Overview The Technical Support Coordinator is responsible for leading daily service desk coordination activities, triaging incoming technical issues, and ensuring requests are quickly resolved or routed to the appropriate support teams. This role serves as the primary escalation point for incidents, supports team training and performance improvement initiatives, and helps maintain high service delivery standards across the organization. Key Responsibilities • Coordinate day-to-day service desk operations, including ticket prioritization, workload delegation, and performance monitoring • Serve as the primary escalation point for complex support incidents and customer service issues • Train, coach, and support team members to ensure high-quality service delivery • Monitor ticket trends, service metrics, and SLA performance; prepare reports and recommend improvements • Collaborate with IT leadership to enhance workflows, processes, and documentation • Maintain and update knowledge base resources and operational documentation • Coordinate audiovisual setup and video conferencing support as needed • Assist with inventory tracking for IT assets and equipment • Travel to remote locations to provide onsite support when required Required Qualifications • High school diploma or equivalent (technical certifications preferred) • 2+ years of customer service, help desk, or technical support experience • 1+ year of supervisory, team lead, or project coordination experience • Experience working with IT ticketing/service management systems • Strong troubleshooting skills across hardware, software, and user support issues • Excellent organizational, communication, and multitasking abilities • Ability to work onsite in Southwest Orlando, FL (hours between 7:00 AM – 6:00 PM, Monday–Friday) • Ability to lift up to 30 pounds