Revo Health

Compensation

Full Description

The Associate Field Support Engineer provides primary technical support to end-users on PC and phone related troubleshooting while demonstrating strong customer service skills. This position will support employees in interfacing with network, phone systems and software applications. This is a full-time position working Monday - Friday from 8:00 AM - 5:00 PM out of our Corporate Office in Bloomington, MN. Revo Health is a professional services company that partners with multiple healthcare groups to deliver exceptional patient care. This position will be employed through Revo Health, working closely with Infinite Health Collaborative (i-Health) and its operating divisions. Essential Functions: • Respond to and resolve daily technical problems in a professional and timely manner. Track and monitor trouble ticket submissions to ensure a timely and effective solution (may include PCs, printers, E-mail, voicemail, desktop applications, fax machines, web pages, and software applications) • Ensure tickets are resolved in a timely manner and escalate exceptions to management, refer tickets if necessary to other personnel for resolution based on required skill set • Provide updates, status, and completion information to end users via work order tracking system • Assist in monitoring and analyzing network systems, switches, servers, and firewalls. • Install, configure and support PCs for all users with Windows Operating System, MS Office, Internet Explorer, anti-virus, and other needed enterprise applications • Support remote users and users in clinical offices by ensuring consistent level of end user support across the organization • Support and maintain user account information including rights, security and systems groups • Assist with IT related projects as needed • Occasionally participate in community functions relating to outreach events throughout the year. • Any and all other duties as assigned Education and Experience Requirements: • High School diploma/GED or equivalent • Customer Service experience preferred Benefits & Compensation: • Actual starting pay will vary based on education, skills, and experience. • We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more click here. Essential Requirements: Ability to: • Comply with company policies, procedures, practices and business ethics guidelines. • Complete job required training. • Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.) • Work in the clinic, office or surgery center during business hours • Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, stooping or sitting for long periods of time may be required • Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines • Communicate and interact in a respectful and professional manner. • Demonstrates exceptional verbal and written communication skills. • Provides exceptional customer service. • Demonstrated accurate attention to detail. • Use of project management tools to manage project tasks and resources. • Prioritize workload while being flexible to meet the expectations of the daily operations • Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions • Understand and execute a variety of instructions • Effectively operate equipment and communicate on and operate the phone system • Work independently with minimal supervision • Travel to other work locations, if required Performance Expectations – Revo Health’s Core Values: • Integrity - Do the right thing and take responsibility for what you do and say • Service - Consistently contribute to deliver an exceptional experience • Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations • Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness • Teamwork - Be a part of the whole; support each other positively Environmental Conditions: • Office setting Notes: • Revo Health is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008. • We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees • This position description will be reviewed periodically as duties and responsibilities change. Essential and Additional Job Functions are subject to modification. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.