Reveille Technologies,Inc

Compensation

Full Description

Technical Expertise: • Strong background in contact center platforms (CCaaS/IVR) and conversational AI/NLP technologies • Proficiency with cloud platforms (ideally AWS) and modern architecture paradigms (microservices, APIs, event-driven design) • Ability to communicate complex architectural concepts and trade-offs to executive, technical, and non-technical stakeholders • Familiarity with speech recognition, text-to-speech, dialog orchestration and AI/ML pipelines • Expertise in designing and guiding large-scale software programs using SAFe Agile methodologies • Proficiency in leading software planning, estimation, and setting technical direction for distributed teams • Skilled at reducing deployment complexity through standardization, automation, and ephemeral infrastructure design Qualifications: • 8+ years of hands-on architecture experience in designing voice-based enterprise applications • Deep experience in application/system architecture, preferably within large-scale enterprise environments • Proven track record of engineering leadership and delivering technology solutions in a fast-paced, global environment • Strong organizational, interpersonal, and influencing skills, with a collaborative mindset • Experience using customer and usability feedback to drive continuous product and platform improvements Preferred • Hands-on experience with Genesys Cloud CX, Amazon Connect, AWS Lex and Bedrock • Knowledge of Generative AI, LLM integration and orchestration frameworks • Background in enterprise integration with CRM, case management and knowledge platforms