ReUp Education

Compensation

Full Description

What You’ll Do As the Director of Partner Operations and Engagement, you will oversee the teams responsible for implementations and ongoing day-to-day operations of ReUp’s college and university partners, which involves but is not limited to: Department strategy and team development Lead, coach, and develop a high-performing team of 7-8 people with a strong focus on accountability, ownership, and continuous improvement Set clear priorities and direction to ensure the team consistently meets implementation goals and delivers exceptional service Develop and implement solutions for scaling operations to successfully manage ReUp’s rapidly growing client base of higher education partners Communicate updates and coordinate work with multiple departments across the company to meet operational goals. Project management, client implementations, client management, and troubleshooting Own the operational management of partner implementations by driving alignment across internal teams and external stakeholders Build strong relationships as part of the implementation and onboarding process with partner contacts at institutions to understand their needs, anticipate challenges, and ensure a smooth onboarding experience Collaborate with Learner Services, Marketing, Product, and other teams ensuring they are equipped with key partner information related to student outreach and support Ensure clear communication across departments regarding term start dates, academic calendars, and partner readiness to launch Data processing, reporting, and list management Manage project timelines and team workflows related to student list processing and key implementation milestones, including lists from new partners and newly eligible lists from existing partners Support the team creating reports for clients, including annual partnership reviews and ongoing enrollment reporting, translating complex operational data into client-friendly narratives and visualizations Collaborate with and support the team that analyzes partner data and reporting to generate insights and recommendations for clients Partner to build towards automated data and reporting solutions to support rapid growth Resource development and client experience Support the Partner Success (account management team) in elevating ReUp’s client experience through new value-add tools (partner app) and initiatives Develop and manage a team that provides partner-specific insights and recommendations, including best practices for serving adult learners Collaborate with Partner Success and Marketing to develop materials that highlight and merchandise unique partner attributes, such as flexible programs and scholarship opportunities Support the development and ongoing use by clients of ReUp’s new partner-facing platform for reporting and insights Qualifications (Research shows that women and people from underrepresented groups only apply to jobs if they meet all of the qualifications. However, no one ever meets 100% of the qualifications. ReUp encourages you to break that statistic and to apply. We look forward to your application.) Bachelor’s degree or above 7+ years of professional experience in client operations and implementations, with at least 2–3 years managing growing teams. Strong project management skills and comfort operating in a fast-paced, cross-functional environment. Proficiency in tools (e.g., Asana; Jira; Salesforce) and collaboration platforms (e.g., Google Workspace, Slack; Confluence). Data-driven decision maker with a strong analytical mindset and experience setting up and managing data sets. Proven ability to scale and build processes, lead change management initiatives and implement cross-functional improvements. Excellent interpersonal, communication, and relationship-building skills. Preferred Qualifications Experience scaling partner operations in a high-growth SaaS, EdTech, or B2B company. A passion for advancing ReUp’s mission and vision Compensation & Benefits Base pay is $120,000 - $150,000 per year commensurate with experience and is eligible for up to a 10% annual bonus based on individual and company performance Medical, dental, and vision insurance for employees We pay 100% of the employee's premium for HSA and 50% of any dependents' premiums Contribute up to $2000 to employee HSA/$3000 to employee + dependent HSA PPO Buy-up plan available FSA available Company paid short-term disability, long-term disability, and life insurance for employee Flexible time off and remote work opportunity Up to 80 hours of dedicated sick time annually to support your well-being and work-life balance 16 paid holidays per year (including Juneteenth and the last week of the calendar year) Company wellness days (2 per year) Day of Service (Paid day for volunteering) 401(k) plan Paid parental leave (12 weeks primary parental leave, 6 weeks secondary parental leave) A diverse team that fosters a high level of collaboration despite being highly distributed Location If located in the Austin, TX, metro area this will be a hybrid position, located in Austin, TX with an expected 2-3 days in office weekly. This position can be based remotely in one of the states listed : AL, AZ, CA, CO, DE, FL, GA, IL, LA, MA, MI, MN, MO, MT, NC, NJ, NY, OH, OR, PA, SC, TN, TX, VA, WA, and WI. Company Culture REDEFINE THE POSSIBLE * INNOVATE WITH PURPOSE * RESILIENT BY DESIGN * ACHIEVE BEYOND EXPECTATIONS * THRIVE TOGETHER At ReUp, our values guide everything we do. We redefine the possible by bringing energy, boldness, and vision to every challenge, breaking barriers and delivering outcomes that redefine success. We innovate with purpose, developing impactful solutions that inspire our partners, learners, and teams—always rooted in balance, authentic collaboration, and integrity. We are resilient by design, empowering learners, teams, and organizations to adapt, grow, and lead with strength in a changing world. We achieve beyond expectations by harnessing the power of data and evidence-based strategies to deliver measurable, outsized results that create lasting impact for all stakeholders. And we thrive together, believing that through collective action, opportunities are not finite and limited but expandable, creating an ecosystem of growth and collaboration. ReUp Education is an equal opportunity employer. Our company values diversity and believes diverse teams make innovation possible. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply. We are unable to offer visa sponsorship or work authorization transfers for this position. Applicants must have the legal right to work in the United States without the need for employer sponsorship