ResultsCX

Compensation

Full Description

Job Title: Seasonal Outbound Customer Service Representative - Remote Company Overview: ResultsCX is a leading customer experience management company dedicated to delivering exceptional service solutions for clients across various industries. With a strong commitment to innovation and employee satisfaction, we empower our remote workforce to make a meaningful impact while enjoying flexible work arrangements. Role Overview: As a Seasonal Outbound Customer Service Representative, you will play a crucial role in gathering valuable customer feedback through short, scripted surveys. This remote position offers the opportunity to engage with customers, document their opinions, and contribute to improving client services during a high-impact, short-term campaign. What You'll Do: - You will make outbound calls to customers using provided scripts to collect their thoughts and opinions. - You will accurately document survey responses to ensure data integrity. - You will maintain a positive and professional tone to enhance customer experience. - You will meet daily call and survey completion targets to support project goals. - You will troubleshoot basic technical issues related to remote work tools. - You will adhere to company policies and confidentiality agreements. - You will collaborate with team leads to provide feedback and improve survey processes. What You Bring: - You bring at least 1 year of customer service or call center experience. - You have excellent verbal communication skills and a clear speaking voice. - You are comfortable working independently in a remote environment. - You possess basic computer skills and familiarity with remote communication tools. - You have strong attention to detail and the ability to follow scripts precisely. Bonus Points If You Have: - Experience with outbound calling campaigns or survey administration. - Previous remote work experience. - Bilingual abilities or multilingual skills. - Familiarity with CRM software or data entry platforms. What We Offer: - We offer flexible remote work schedules to fit your lifestyle. - We offer competitive hourly pay with performance incentives. - We offer comprehensive training and ongoing support. - We offer a collaborative and inclusive company culture. - We offer opportunities for seasonal employment growth and future roles. Ready to Apply? To join our team as a Seasonal Outbound Customer Service Representative, please submit your resume and a brief cover letter outlining your relevant experience through our online application portal at ResultsCX careers page.