ResultsCX

Compensation

Full Description

Job Title: Seasonal Outbound Customer Service Representative - Remote Company Overview: ResultsCX is a leading customer experience management company dedicated to delivering exceptional service solutions to clients across various industries. With a strong commitment to innovation and employee satisfaction, we empower our remote workforce to make a meaningful impact while enjoying flexible work arrangements. Role Overview: As a Seasonal Outbound Customer Service Representative, you will play a crucial role in gathering valuable customer feedback through short, scripted surveys. This remote position offers the opportunity to engage with customers, document their opinions, and contribute to improving client services during a high-impact, short-term campaign. What You'll Do: - You will make outbound calls to customers using provided scripts to collect their thoughts and opinions. - You will accurately document customer responses and ensure data integrity. - You will maintain a positive and professional demeanor during all customer interactions. - You will meet daily and weekly call and survey completion targets. - You will troubleshoot basic technical issues related to remote work tools. - You will collaborate with team leads to provide feedback and improve survey processes. - You will adhere to company policies and compliance standards throughout all communications. What You Bring: - You bring at least 1 year of customer service or outbound calling experience. - You have excellent verbal communication skills and a clear, friendly phone presence. - You are comfortable working independently in a remote environment. - You possess basic computer skills and can navigate multiple software applications. - You have strong attention to detail and data entry accuracy. Bonus Points If You Have: - Experience with survey or market research calls. - Familiarity with CRM software or call center technology. - Previous remote work experience. - Bilingual abilities or additional language skills. What We Offer: - We offer flexible remote work that fits your schedule. - We offer competitive hourly pay with performance incentives. - We offer comprehensive training and ongoing support. - We offer a collaborative and inclusive company culture. - We offer opportunities for seasonal and potential long-term employment. Ready to Apply? Submit your application through our online portal at www.resultscx.com/careers or email your resume to recruiting@resultscx.com. Join us and make a difference from the comfort of your home!