ResultsCX

Compensation

Full Description

Job Title: Seasonal Outbound Customer Service Representative - Remote Company Overview: ResultsCX is a leading customer experience management company dedicated to delivering exceptional service solutions to clients across various industries. With a strong commitment to innovation and employee satisfaction, we empower our remote workforce to make a meaningful impact while enjoying flexible work arrangements. Role Overview: As a Seasonal Outbound Customer Service Representative, you will play a crucial role in gathering valuable customer feedback through short, scripted surveys. This remote position offers the opportunity to engage with customers, document their opinions, and contribute to improving client services during a high-impact, short-term campaign. What You'll Do: - You will make outbound calls to customers using provided scripts to collect their thoughts and opinions. - You will accurately document customer responses and ensure data integrity. - You will maintain a positive and professional demeanor during all customer interactions. - You will meet daily and weekly call and survey completion targets. - You will troubleshoot basic technical issues related to remote work tools. - You will collaborate with team leads to provide feedback and improve survey processes. - You will adhere to company policies and compliance standards throughout all communications. What You Bring: - You have at least 1 year of experience in customer service or outbound calling roles. - You possess excellent verbal communication and active listening skills. - You are comfortable working independently in a remote environment. - You have basic computer proficiency and can navigate multiple software applications. - You demonstrate strong attention to detail and data accuracy. Bonus Points If You Have: - Previous experience with survey or market research calls. - Familiarity with CRM software and data entry best practices. - Ability to handle high call volumes efficiently. - Bilingual skills or additional language proficiency. What We Offer: - We offer flexible remote work opportunities to support work-life balance. - We offer competitive seasonal compensation with performance incentives. - We offer comprehensive training and ongoing support. - We offer a collaborative and inclusive team culture. - We offer opportunities for future employment and career growth within ResultsCX. Ready to Apply? To join our dynamic team as a Seasonal Outbound Customer Service Representative, please submit your resume and a brief cover letter through our online application portal at www.resultscx.com/careers. We look forward to hearing from you!