ResultsCX

Compensation

Full Description

Job Title: Seasonal Outbound Customer Service Representative - Remote Company Overview: ResultsCX is a leading customer experience management company dedicated to delivering exceptional service solutions for clients across various industries. With a strong commitment to innovation and employee satisfaction, we empower our remote workforce to make a meaningful impact while enjoying flexible work arrangements. Role Overview: As a Seasonal Outbound Customer Service Representative, you will play a crucial role in gathering valuable customer feedback through short, scripted surveys. This remote position offers an opportunity to contribute to client success by effectively communicating with customers and documenting their opinions during a high-volume, fast-paced campaign. What You'll Do: - You will make outbound calls to customers using provided scripts to collect their thoughts and opinions. - You will accurately document customer responses and ensure data integrity. - You will maintain a positive and professional demeanor during all customer interactions. - You will meet daily and weekly call and survey completion targets. - You will troubleshoot basic customer issues and escalate complex concerns appropriately. - You will adhere to company policies and compliance standards throughout all communications. - You will collaborate with team members and supervisors to improve processes and customer satisfaction. What You Bring: - You bring at least 1 year of experience in customer service or outbound calling roles. - You have excellent verbal communication skills and a clear, friendly phone presence. - You are comfortable working independently in a remote environment. - You possess strong attention to detail and data entry accuracy. - You have basic computer skills and familiarity with CRM or survey software. Bonus Points If You Have: - Previous experience in a seasonal or campaign-based customer service role. - Bilingual abilities or proficiency in multiple languages. - Experience working with remote teams and managing time effectively. - Knowledge of customer experience best practices and survey methodologies. What We Offer: - We offer flexible remote work that fits your schedule. - We offer competitive hourly pay with performance incentives. - We offer comprehensive training and ongoing support. - We offer opportunities for career growth within ResultsCX. - We offer a collaborative and inclusive company culture. Ready to Apply? Submit your application through our careers page at www.resultscx.com/careers or email your resume to recruiting@resultscx.com. Join us and make a difference from the comfort of your home!