$35K-45K a year
Assist healthcare customers with insurance plan inquiries, appointment scheduling, and issue resolution through inbound calls.
1-2 years of customer service experience, strong communication skills, proficiency with customer service software, and ability to handle sensitive information confidentially.
Job Title: Customer Service Healthcare Representative - Statewide in North Carolina Company Overview: ResultsCX is a leading customer experience management company dedicated to delivering exceptional service across various industries, including healthcare. With a strong commitment to innovation and employee growth, ResultsCX fosters a collaborative environment where team members can thrive and make a meaningful impact. Role Overview: As a Customer Service Healthcare Representative, you will be the frontline support for our healthcare customers in North Carolina. Your role is essential in assisting members with their insurance plans, healthcare screenings, and appointment scheduling, ensuring a smooth and positive experience. What You'll Do: - You will handle inbound calls related to healthcare inquiries and insurance plan details. - You will assist customers with reviewing and making changes to their member insurance plans. - You will schedule healthcare screenings and appointments efficiently. - You will provide accurate information and resolve customer concerns promptly. - You will document interactions and maintain detailed records of customer requests. - You will collaborate with internal teams to escalate and resolve complex issues. - You will stay updated on healthcare policies and insurance regulations. - You will contribute to a positive customer experience by demonstrating empathy and professionalism. What You Bring: - Minimum of 1-2 years of customer service experience, preferably in healthcare or insurance. - Strong communication skills, both verbal and written. - Ability to handle sensitive information with confidentiality. - Proficiency in using customer service software and Microsoft Office. - Problem-solving skills and the ability to work in a fast-paced environment. Bonus Points If You Have: - Experience with healthcare insurance plans and terminology. - Bilingual skills, especially in Spanish. - Previous experience in a call center environment. - Knowledge of North Carolina healthcare regulations. What We Offer: - We offer competitive pay and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for career advancement and professional development. - We offer a supportive and inclusive work culture. - We offer flexible scheduling options to support work-life balance. - We offer employee wellness programs and recognition initiatives. Ready to Apply? To join our team as a Customer Service Healthcare Representative, please submit your resume and cover letter through our online application portal at www.resultscx.com/careers. We look forward to hearing from you!
This job posting was last updated on 10/6/2025